If I switch broadband, will there be a break in access?

cifpower

As you are switching from LLU to LLU (Plusnet to Sky) then you do not need a MAC code. I would inform Plusnet that you are giving 30 days notice and then order Sky.

macman

But Plusnet is not an LLU service...
I should have added, once Sky have given you a 'go live' date, go back to PN and confirm that you are leaving, and that Sky have informed them of this, and the date.

Esmondo

Sorry, no idea what LLU means? PlusNet is Fibre and I am going to non-Fibre if that makes any difference? So.....PlusNet have told me my contract ends on 9th March and I need to give 14 days' notice, so I was planning to give them notice on 23rd Feb and THEN order Sky - is that not the right way round?


Sorry, I'm SO confused!

macman

Local Loop Unbundled...nothing to do with fibre on non fibre (ADSL).
No, get your MAC from PN (do not cancel), order Sky and supply them with your MAC. Once you have a date, go back to PN go confirm your departure with them, since you won't be switched in less than 14 days anyway.
If you don't use a MAC you may incur a £30 cease from PN.

Esmondo

Thank you very much macman!

Mels1

OP.....I can't speak for all BT switchovers but we ordered BT Infinity early Jan and have currently been without broadband for 8 days despite being given a switchover date that was 4 weeks ago. BT have unable to explain why we have no broadband other than a catch all "routing issue" & have been unable to provide a new date. One adviser told us "it could take months". We are looking at alternative providers already.

JJ_Egan

(One adviser told us "it could take months". We are looking at alternative providers already.)

If its fibre then you are likely to have the same problem waiting for whatever the BT Openreach problem is .

Mels1

We were given a switchover date soon after ordering which, I would have hoped, would have taken into account the technical process and any possible delays. Surely they don't just pick a random switchover date?

And keeping the customer properly informed wouldn't hurt. So far, every single person we have spoken to has no idea what the problem is other than "routing issues" and are unable to provide any further information.

You're surely not suggesting leaving us 8 days (& counting) with no broadband is just something we have to put up with?


I've just spoken to OH and apparently the paperwork says its a copper connection, not fibre. We know it doesn't require an engineer to do a home visit.