We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bt ( what a total rip off company )

hi there, had to contact bt to cancel the phone line account for my grandmother who has had to go into a care home. she's been with them years and years but when I spoke to them today a £18.00 cancellation fee will be charged. can't they rip customers off anymore. well angry

Comments

  • brewerdave
    brewerdave Posts: 8,857 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    boysim34 wrote: »
    hi there, had to contact bt to cancel the phone line account for my grandmother who has had to go into a care home. she's been with them years and years but when I spoke to them today a £18.00 cancellation fee will be charged. can't they rip customers off anymore. well angry

    ...are you sure its a cancellation charge?? Sounds like the payment for the notice period - I believe BT require 31 days notice of termination ??
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Or a broadband cease charge? There is no BT phone cancellation charge, if the required notice is given.
    No free lunch, and no free laptop ;)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.3K Banking & Borrowing
  • 253.7K Reduce Debt & Boost Income
  • 454.4K Spending & Discounts
  • 245.3K Work, Benefits & Business
  • 601.1K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.