TalkTalk nightmare

Buggsie

Have other people suffered the appalling customer service from TalkTalk? I have been trying since 5 January to get TT to fix my "upgrade" to Optic Fibre Medium (38Mbps). Speed has never been above 10. Have been trying to get it fixed since then. Although I have spoken to over 15 different people all I have had is a catalog of broken promises, arbitrary closing of the complaint and untruths. TT fault management have made numerous promises that Open Reach will be in contact. Still waiting! I am not sure that TT actually speak to Open Reach. Does anyone have a email address for TalkTalk head office, so I can send my log and get the speed I am promised and paying for?

xxdeebeexx

Buggsie wrote: »

Have other people suffered the appalling customer service from TalkTalk? I have been trying since 5 January to get TT to fix my "upgrade" to Optic Fibre Medium (38Mbps). Speed has never been above 10. Have been trying to get it fixed since then. Although I have spoken to over 15 different people all I have had is a catalog of broken promises, arbitrary closing of the complaint and untruths. TT fault management have made numerous promises that Open Reach will be in contact. Still waiting! I am not sure that TT actually speak to Open Reach. Does anyone have a email address for TalkTalk head office, so I can send my log and get the speed I am promised and paying for?

I had absolutely this problem. I contacted Talktalk through the private messaging of Facebook. I also joined the Talktalk forum and posted there and also on twitter.
I had a fantastic response from Facebook and was contacted by a manager. I explained that I had been waiting weeks for an openreach engineer and one was at my home the following day.
It took him 20minutes to test my 'reset' line and I'm now back to 38mps.
There are people available to do the job, it's trying to book them that seems the biggest problem.


good luck