Voucher with Graphics Card

Florrie_Fimble

Hi

I purchased a specific graphics card that was sold as having a voucher from the manufacturer that entitled the purchaser to 3 free games. This offer was what persuaded me to buy from Scan and to also choose that particular model - 3 free games is not inconsiderable when they cost on average £35 each.

When the card arrived after a delay in shipping I found that the voucher had in fact expired and was useless. I have emailed Scan who essentially have replied to say "sorry, we delayed the shipping (which is when it expired) but there's nothing we can do". I'm understandably quite cross about this and feel misled at point of purchase. I'm at least pleased I hadn't placed my orders for 2 other pc systems with them and can send the business elsewhere. I've pushed a little and have been told I can return the card but this is really inconvenient and just wonder if there were any consumer regs that would cover this kind of situation.

thanks

molerat

You can return the card for a full refund, that is your right as a consumer. You have just found the level of their customer service, I will never use them again - once bitten twice shy as they say.

[Deleted User]

Its quite clear the offer expires 31st Jan 2015. What day did you actually order?


Just email AMD with the details and they should extend the offer for you - they did for me when my card arrived a day after the end of the promotion.


Oh, and the promotion is nothing to do with Scan, its connected to the AMD product itself so most PC retailers had the promo.

Florrie_Fimble

I ordered it in plenty of time - as I stated in the first post. Scan had an issue in their warehouse and our package arrived late on 2nd February.

I'm fully aware the offer is via AMD - my question relates to offers being included in order to entice you into buying a specific product and then not being able to redeem them through the actions of the company that sold them to me in the first place - the card was slightly cheaper via Amazon for example but they were not participating in the offer. I will email AMD however - that's a useful tip thanks.

atrixblue.-MFR-.

Florrie_Fimble wrote: »

I ordered it in plenty of time - as I stated in the first post. Scan had an issue in their warehouse and our package arrived late on 2nd February.

I'm fully aware the offer is via AMD - my question relates to offers being included in order to entice you into buying a specific product and then not being able to redeem them through the actions of the company that sold them to me in the first place - the card was slightly cheaper via Amazon for example but they were not participating in the offer. I will email AMD however - that's a useful tip thanks.

They may well ask proof of purchase to verify that you bought it in the voucher offer period, and proof it was delayed, so back up your e-mails with Scan so you can forward to AMD. is this a R7 or R9 series card? if so you may get their current promo as a good will offer if you press hard enough. all other promo's have expired in the radeon series at the moment it seems.


If it was a Scan supplied voucher offer, no amount of pleading with AMD will get you something they were not offering at the time.


I don't fall into the gimmick sales adverts. no amount of voucher codes will get me to buy a graphics card, the card is what I will be looking at to be in my PC as in terms of specs I wont take a voucher offer over specs, its like buying something you don't want because you want something that comes with it, youll only end up paying out again for the spec card you want in it.

[Deleted User]

Florrie_Fimble wrote: »

I ordered it in plenty of time - as I stated in the first post.

You said nothing of the sort. What's "plenty of time"? 2 weeks before the end? 2 days?


The promo was on all the major IT reseller sites (Overclockers, Novatech, Scan) etc. You make out like Scan wanted to scam you into buying a card with an expired promo!


What on earth would they gain? The promo is nothing to do with them - the cards with the promo keys are completely separate to the graphics card and any other Scan contents.


What exactly do you want Scan to do? They offered a refund on the card. What "compo" are you expecting?

philatio

Yep. All retailers participated. Including Amazon.

As someone else pointed out, AMD are usually really good about this. Email them with details and copies of invoices and I bet they honour the offer.

Scan have offered a refund if you want one.

I don't get what you're after here ??

Florrie_Fimble

Amazon were not participating - see here

http://www.amazon.co.uk/gp/forum/cd/discussion.html?ie=UTF8&asin=B00FL8H49Q&cdAnchor=Mx1JZNNSCWJR9VU

Plenty of time means with a delivery date specified before the expiry of the voucher.

I have not claimed to have been scammed - please don't put words in my mouth. Nor did I mentioned wanting compensation. I chose the specification and type of card that I wanted and then, following good Money Saving practice, bought it from a supplier offering the best value when the cost of the games was taken into account. It meant I spent about £9 more than at Amazon - not a huge sum of money, but this site encourages careful purchasing on even the most unnecessary of items.

Guys - I don't "want" anything. I just wondered if there were any rules governing incentives put in place to persuade someone to buy something from a specific site that were then not fulfilled, specifically because of the actions of the seller. Goodness me - I don't see why it's so hard to understand this might be irritating. I'm not claiming this is some terrible violation of my existence or that I'm mortally wounded by the lack of immediate access to a free copy of Alien Isolation. I just wondered if someone who knew consumer rules might have an opinion.

philatio

How odd.
I got a card from amazon before xmas. It didn't have an offer card but I emailed AMD support. They asked me for pics of the card and the delivery note and gave me the games.

agrinnall

Florrie_Fimble wrote: »

Guys - I don't "want" anything. I just wondered if there were any rules governing incentives put in place to persuade someone to buy something from a specific site that were then not fulfilled, specifically because of the actions of the seller. Goodness me - I don't see why it's so hard to understand this might be irritating. I'm not claiming this is some terrible violation of my existence or that I'm mortally wounded by the lack of immediate access to a free copy of Alien Isolation. I just wondered if someone who knew consumer rules might have an opinion.

You may not want anything - although I'd then question why you'd bother posting at all - but you have been told you have three options: put up with it; return the card for a full refund; or contact AMD and get the games as other posters have done.

You might want to be a bit careful about implying that Scan have deliberately set out to cheat you, when you have absolutely no idea why the order was delayed until after the offer had expired.

Florrie_Fimble

Ugh. Again there is nothing at all other than your interpretation that says I feel Scan deliberately misled me. I do not believe that there was some kind of mighty collusion in a warehouse somewhere that involved secret shadowy figures getting together to inconvenience Florrie Fimble in some way. The shipping was delayed because they had some issues in their warehouse - entirely believable and mundane yet still quite irksome. I made it quite clear what I wanted

".......if there were any consumer regs that would cover this kind of situation."

So that next time I could for forewarned/forearmed. That kinda thing. Then I would use this amazing new knowledge as part of my purchasing decision when buying things in the future. I'd even ask a company, "are you running this offer? when does it expire? what happens if you can't honour it?" Reasonable, sensible questions from a consumer that had allowed her head to be swayed by the thought of finally playing an FPS that the Alien franchise deserved etc. etc.

Just imagine a world in which one of the answers was simply

"it's a shame, but nothing covers this really - best to ring and check on details next time"

rather than questions about my level of outrage, how I do/do not choose a graphics card, whether or not I'm deliberately accusing a well known company of dishonesty and so on.

Like some of this thread, I'm indebted to Hanlon's Razor on this matter - "Never attribute to malice that which is adequately explained by stupidity".