Returning mobile phone to Argos. Help please?

7UP

I purchased a mobile phone from Argos on friday costing 300 quid and it constantly restarts. I've lost my receipt, but i still have the box and everything to go with it including the item number on the side. So my question is would i be egible for a replacement for a different phone? Thank you for helping

JJ_Egan

How did you pay cash or card .

7UP

I paid by cash

macman

You need proof of purchase, not necessarily a receipt.Tricky with cash...but I'd imagine that their POS system logs the IMEI no. in some way?
No you are not entitled to a replacement at all: the retailer can repair, refund or replace at their discretion. Since they'll probably direct you back to the manufacturer anyway, why don't you contact them and ask for advice? If necessary you'll need to send it to them for repair.

7UP

macman wrote: »

You need proof of purchase, not necessarily a receipt.Tricky with cash...but I'd imagine that their POS system logs the IMEI no. in some way?
No you are not entitled to a replacement at all: the retailer can repair, refund or replace at their discretion. Since they'll probably direct you back to the manufacturer anyway, why don't you contact them and ask for advice? If necessary you'll need to send it to them for repair.

Ok thanks for the help I'm going to return it tomorrow, i definitely don't want a repair though. What happened to the customer always being right?

poppasmurf_bewdley

This is the second time I've had to disagree with MacMan today.

Firstly, Argos as the retailer is responsible if the phone is not working correctly, not the manufacturer. You need to return it to them asap.

As for your missing receipt; if you still have the box it came in, Argos have their own way of marking the boxes of everything they supply so they will know instantly that they supplied the phone. Without your receipt, they will not give you a refund, but they will give you a replacement.

7UP

poppasmurf_bewdley wrote: »

This is the second time I've had to disagree with MacMan today.

Firstly, Argos as the retailer is responsible if the phone is not working correctly, not the manufacturer. You need to return it to them asap.

As for your missing receipt; if you still have the box it came in, Argos have their own way of marking the boxes of everything they supply so they will know instantly that they supplied the phone. Without your receipt, they will not give you a refund, but they will give you a replacement.

Thank you. So the item number on the side should be more than enough?

poppasmurf_bewdley

7UP wrote: »

Thank you. So the item number on the side should be more than enough?

Yes, it will show that you bought it from them.

System

poppasmurf_bewdley wrote: »

Yes, it will show that you bought it from them.

No, it will show that it came from Argos. It will not show that the OP was the purchaser. That is the reason why proof of purchase will probably be required before Argos will do anything.

7UP

Who do i believe lol? Everyone is saying something different. I guess I'll just take it back tomorrow and hope for the best. Wish me luck!

poppasmurf_bewdley

7UP wrote: »

Who do i believe lol? Everyone is saying something different. I guess I'll just take it back tomorrow and hope for the best. Wish me luck!

Then you will see who is right. Let us know.