Bored of the rings

ajb69

Stuck this on another thread in this forum today (two ring threads in one day...cor) -

May or may not be of any use, but when I had a similar problem I went to Goldsmith's Hall Assay Office and they gave me a report on the quality of the ring - not just regarding the quality of the metal, but its manufacturing (which was the problem). The jeweller then immediately replaced it once i showed them the report, plus gave me - unasked for! - compensation: a complete turnaround from their previous attitude of "you caused the damage by knocking it".

This was several years ago now, so no idea if they still do it, but it's probably going to be a more definitive report than A.N.Other Jeweller. Think it was free too (but memory is fuzzy..). They don't just do gold, they also do silver, platinum etc, and *think* you can send stuff by post/courier - with appropriate insurance! - if not near London.

http://www.thegoldsmiths.co.uk/welco...-assay-office/

As long as it's hallmarked, looks like they also do palladium. Worth giving them a call?

Cheers

Drew

InsideInsurance

What is the matt finish? Is it a plating or something else? The Mrs has some items with a semi-matt finish and its done by etching of the surface and so in those cases it'd be very hard for it to be rubbed off and leave a flat/ smooth and thus shiny underlayer

rafhelp

Apparently the matte finish is like a thin coating of finish applied on the surface and even the slightest of edge rubbed against it leaves a minro scratch, daily rubbing against remotes, keys etc.. will easily leave scuff marks.

Not exactly something you would want to fork out for then.

Apparently even the ring display units cause damage to the finish so they have to be really carefull.

We opted to exchange the ring. We were then told they were going to make a loss on this as they would have to throw away the old ring. Also the previous exhanged one would be thrown away!?. But that one wasnt even taken out the shop when we noticed the surface was damaged and they agreed and said come back again tommorow.

We still dont get why if this normal and acceptable why they did not just tell us tht the first time we took the damaged ring back, and tell us to choose a different one.

So we chose another ring that cost about £200 less. We were told that as they would be making a loss they will not refund back the difference. To be fair the actual RRP (their RRP) is the same price as the old ring, but it is and has been on a sale price for last 6 months for £200 less.

Feel a bit unsure but might just leave it at this if the new ring is good.

InsideInsurance

What their commercial agreements with their suppliers about returning faulty product etc is irrelevant to you. If they've supplied you with defective goods that are not fit for purpose they have to repair, replace or refund. If you only had it a week then you may even be able to reject it and thus get full refund and then be free to buy the other ring and keep the £200 yourself.

bap98189

I was rather hoping this thread was about the classic Spectrum text-based adventure game and was going to suggest the OP tried the prequel "The Boggit".

Alas not.

rafhelp

InsideInsurance wrote: »

What their commercial agreements with their suppliers about returning faulty product etc is irrelevant to you. If they've supplied you with defective goods that are not fit for purpose they have to repair, replace or refund. If you only had it a week then you may even be able to reject it and thus get full refund and then be free to buy the other ring and keep the £200 yourself.

it was outside their 30 day money back guarantee period

InsideInsurance

rafhelp wrote: »

it was outside their 30 day money back guarantee period

That is on top of your statutory rights.

If its after 30 days then its likely you are deemed to have accept it which means they get the choice of repair, replace or refund.