New Build Internet Woes

andistar91

We have been living in a new build property for 4 months and trying to get the Internet has been a nightmare as we can only get fibre optic in our area.

When we moved, none of the infrastructure for fibre optic had been set up.

After 3 months the fibre optic box and cable had been set up by BT Openreach. This was done by contacting the BT engineer who was in his van near our house.

2 weeks later BT engineer returned to say that he had written down the wrong box number. BT then said they would contact us when they were ready to do the full installation.

Now we have found out from our neighbours who have lived next door for 6 weeks have the Internet before us with BT.

This feels very unfair and BTs service has been appalling is there anything that would help to strengthen our complaint? Or is it even worth complaining?

JJ_Egan

(Now we have found out from our neighbours who have lived next door for 6 weeks have the Internet before us with BT. )

Is that fibre ???

macman

You'd have to ask your neighbour that. Your neighbours have possibly got conventional ADSL broadband-you have been misinformed if you think you can only have FTTC and not ADSL. The only difference is the connection at the exchange and street cab-you do not get fibre to the actual property, so no new cable is required other than the standard BT copper phone wire.

spyhunter

macman wrote: »

You'd have to ask your neighbour that. Your neighbours have possibly got conventional ADSL broadband-you have been misinformed if you think you can only have FTTC and not ADSL. The only difference is the connection at the exchange and street cab-you do not get fibre to the actual property, so no new cable is required other than the standard BT copper phone wire.

This is a new build and sounds like it is a Fibre To The Premise area so no copper lines at all.
Openreach do have some new builds where they only install fibre voice lines.

ADSL and FTTC and also standard copper lines will be unavailable in these areas so op needs to chase BT retail if that is who they have placed the order with or chase the isp they have placed an order with.

macman

But surely the fact that the line is fibre only doesn't mean that you can only have an FTTC or FTTP connection (and pay accordingly)? What happens if someone only requires a basic landline telephony service in such properties?