Air India Response to my letter for compensation

hudo

This has reference to your email regarding travel on Air India.

We offer our sincere apologies for any inconvenience that you may have suffered as a consequence of the delay of your flight AI116/8TH Dec 2014
In this case, delay was due Technical Reasons which was beyond the control of Airline. For these delays which are caused due Technical Reasons there is no compensation pay-out to passengers. As per the European Regulation passengers were provided Hotel/Refreshment Vouchers for the period with 2 three minute International calls as per EC Regulation.

You will understand that in an industry such as ours there may be occasions when flights could be delayed and unavoidable. Our conditions of carriage do state that times shown are not guaranteed and form no part of our contract. All reasonable measures were taken to avoid this delay. Further, these circumstances were unforeseen and beyond our control; in particular, brought about by the impact of air traffic management and technical reasons.

With Regard to communication on the part of the airline, all display boards at Heathrow were updated and adequate staffs were positioned to answer passenger queries and this information was also delivered by our UK based call centers on passenger's phones and emails accordingly.

Please be assured that Air India regrets any inconvenience caused to its passengers by delay and that positive steps are being taken to minimize the likelihood of such delays in future.

In the event you have taken out travel insurance we will be pleased to confirm the details to them.

Assuring you of our best attention at all times.

Yours sincerely,

Air India Admin Team



What would you do? We never found out till we got to Heathrow at 10.00 (our flight was at one) also the piece of paper we had said Operational reasons.
Thanks

NoviceAngel

https://forums.moneysavingexpert.com/discussion/5101437

Use the Non EU flight thread ?