Vodafone Dongle rip off

malawiman

I bought a Vodafone dongle for £25, and was told in the shop that it would be £10 a month for 2GB data. When the £10 ran out or the 2GB ran out, the internet would stop. This was perfect for me as on extremely low income due to disability. The dongle is suspended after one week, go into Vodafone, they say I have used "8GB" of data and will be receiving a bill for £165! Vodafone said I should have checked data usage, my argument is, that I have signed a contract for "just £10" a month, and as t it would run out after the £10 usage there was no need to check the data usage. Especially as I had bee assured on my request that it could not run over the agreed limit. Went into Vodafone to complain, and was told by a very argumentative person that I was told it would run on. This is a blatant lie, because if this was the case I would have walked away. Returned to Vodafone again, spoke to manager, he said I had been put on the "wrong tariff" but could do nothing about the bill - surprise surprise! I have sine contacted the Ombudsman about this as it is causing me a lot of unnecessary stress. She has said after weeks of conversations that "I need proof" that she had told me this. What about proof that she didn't say this in the shop. That makes me a liar with no way to prove otherwise. Do we have to start tape recording these stealth business deals? I see on the forums pages and pages of complaints about this very subject. If the Ombudsman cannot help me then I will still REFUSE to pay it. I have since been hassled by the DRS debt recovery people who have added their £100 worth of cream to the top of the Vodafone cake, well they will have a long wait. What about the little people??? I would like to hear from a Vodafone specialist about this as seen on here sometimes...

(Text removed by MSE Forum Team)

marleyboy

Unless it was a PayGo dongle, its likely that you could exceed your data allowance. Similar to a contract phone that may offer 300 free texts and 200 minutes calltime, the phone would not just cease once you reached your limit.

Unlike a pay as you go, which will simply tell you there are insufficient funds to continue.

OP, you may want to remove your email address on a public forum, before the MSE team remove your post.

Vodafone

Hi malawiman,

So I can take a closer look at this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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