Online Pandora uk outet. no customer service?

wealdroam

cashmerefrog wrote: »

She emailed the online outlet and said she was returning them and wanted a refund. She returned them by tracking and can see that they have signed for them back they have now deleted her and she cannot log back in.

Did your daughter receive an email response saying it was ok to return the goods and the company would do a refund?

If so, then the tracking info showing that the goods have been returned, together with that email, should be enough for a chargeback - agreed refund not processed.

robatwork

Every page on that website screams "fake".
http://www.pandoraoutletuk.co.uk/-ezp-4.html Jewellery spelt US style
http://www.pandoraoutletuk.co.uk/contact_us.html customerservicebyemma@gmail.com lol
http://www.pandoraoutletuk.co.uk/-ezp-5.html western union
http://www.pandoraoutletuk.co.uk/-ezp-6.html prices are £29.9.
The insoles do not apply to any promotional activities.
Unless an expedited service is requested, your order should arrive you soon from time you receive email shipping confirmation.

I wonder why you typed OFFICIAL in your OP

cashmerefrog

My daughter has rang her bank this afternoon and they are going to look into it.

robatwork, sorry that was my fault i copied and pasted from the wrong website in the op.

wealdroam, she did email them explaining that they had sent her the wrong charms and that she was returning them for a refund but she told me they never answered any of her emails.

Thanks for all your replies.

shaun_from_Africa

meer53 wrote: »

There isn't a chargeback for counterfeit goods.

Yes there is.

This one is for Barclays Visa cards, and as the OP paid with a Visa debit, it should apply.
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=5&cad=rja&uact=8&ved=0CEUQFjAE&url=http%3A%2F%2Fwww.barclaycard.co.uk%2Fbusiness%2Ffiles%2Fchargebacks-reason-codes.pdf&ei=juTTVM30E5G1sATRvYCYAg&usg=AFQjCNFjPKMfnZLfrGePQBVhLWvK4pQ5mQ

V53
Not as described or defective merchandise – the
cardholder is stating that the service/goods that they
received were either defective, counterfeit or not what
was originally described to them by the merchant.

There are similar options (using the goods not as described by retailer or questionable merchant activity) on the Mastercard and Maestro chargebacks

cashmerefrog

Hi,

The outcome for my daughter is that after speaking to the bank last week she has had her money returned to her account . Impressed how quickly that was delt with....thanks again