WOW Air - Flight Delay Compensation

aurore79

Hi all,

My partner and I were booked onto a WOW Air flight from London Gatwick South Terminal to Reykjavik Keflavik with the scheduled departure time of 11:15 on 29th November 2013. This flight arrived more than 3 hours late at Keflavik airport. We wrote to them a complaint letter looking for compensation on January 28th 2014 as per the MSE template letter and didnt hear back. Then we tried their customer service email address on June 13th 2014 and didnt hear back either.
Finally on January 10th 2015, We sent them another complaint letter via registered post this time and here is the answer we received:

Thank you for your letter.
We sincerely apologize for the delay of your flight. In all honesty the effect of delays can be an unloving product for both passengers and the airline alike. Not only is it costly but we are well aware that a good reputation for flawless on time performance is highly valuable. Therefore we strive to keep a clean delay record for everyone’s best interest. The reason for delays are most often an unforeseen cause which by all means we try to avoid with all possible precautions and actions that we can take to minimize the effects. It is quite rare that we experience delays an usually the are no more than 3 hours.
It is true that you sometimes are entitled to get compensation if the delay is more than 3 hours. However this delay did not exceed 3 hours and according to hour flight operations the delay was 02.47 min.

I checked the FlightStats website but couldnt find any definite flight status...
Is there any other way we can argue to WOW Air that the flight was delayed by more than 3 hrs?

Thanks,

Aurore

Vauban

https://forums.moneysavingexpert.com/discussion/5101437

[There is an "other EU airlines" thread]

Caz3121

aurore79 wrote: »

I checked the FlightStats website but couldnt find any definite flight status...
Is there any other way we can argue to WOW Air that the flight was delayed by more than 3 hrs?

If you run the flight number and date through one of the NWNF sites (they hold more info than flightstats) you get the response
Unfortunately, our data shows that no compensation-related issues occurred with this flight.
It's very unlikely that you will be successful in getting compensation. We recommend not pursuing your claim further.
So it does sound like the arrival time was under 3 hours