PlusNet cancellation charge/moving home fee?

mhairitodd

Hi,

I'm moving home and my flatmate is in charge of our internet and broadband while I deal with the rest of the bills. We have 6 months left on our contract with plusnet and she says it's a £65 cancellation charge or the same price if she takes the contract with her to her new home. She's charging me half of it and taking it out of what she owes me for other bills. She hasn't provided me any evidence of the charge although I have sent her evidence of our other bills. Does anyone know if these charges sound right? I know it will vary depending on the contract but it seems like there would be no incentive for her to take the contract with her if the cancellation fee is exactly the same as the home moving fee.

Hopefully someone can help, it's all been a bit stressful!

Browntoa

It sounds right , 6 months payments that you owe for the remainder of the 12 month contract

mhairitodd

Thanks, but the same price to take it with her? Which is her plan.

cajef

mhairitodd wrote: »

Thanks, but the same price to take it with her? Which is her plan.

If she is moving house and transferring the broadband with her there is no charge if they take a new contract.

From Plusnet website:-

2. Will it cost anything to move?

It depends on your product and current contract status. If the information below doesn't help, give us a call and we'll confirm if any charges would apply to you.
Residential products

Moving broadband is free if you take a new contract (you may need to change your broadband product to do this), otherwise it'll cost £65.00.

mhairitodd

Thanks everyone for your help. I was trying to find the information on the website but couldn't figure it out. You've put my mind at rest!

macman

It's not a cancellation charge, it's an early termination charge.
The cease charge (if you don't migrate using a MAC) is around £30.