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delayed flight compensation
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infodeals
Posts: 2 Newbie
Hi
In November 2012 we left Manchester on time on a Thomas Cook flight to Cuba, after flying for an hour we had to return to Manchester Airport because of Engine trouble, we were then told it would be 23 hrs before we would be flying again.
We were put up in an hotel overnight and lost a full day of our holiday. I put in for Compensation and have just been informed by Thomas Cook we are not entitled to it as the original flight left on time ,can this be right?
In November 2012 we left Manchester on time on a Thomas Cook flight to Cuba, after flying for an hour we had to return to Manchester Airport because of Engine trouble, we were then told it would be 23 hrs before we would be flying again.
We were put up in an hotel overnight and lost a full day of our holiday. I put in for Compensation and have just been informed by Thomas Cook we are not entitled to it as the original flight left on time ,can this be right?
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Comments
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After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Hi
In November 2012 we left Manchester on time on a Thomas Cook flight to Cuba, after flying for an hour we had to return to Manchester Airport because of Engine trouble, we were then told it would be 23 hrs before we would be flying again.
We were put up in an hotel overnight and lost a full day of our holiday. I put in for Compensation and have just been informed by Thomas Cook we are not entitled to it as the original flight left on time ,can this be right?
departure time is irrelevant, its arrival time is the criteria for compensation0 -
Yeah we've been helping in the TC thread glentoran99
After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
NoviceAngel wrote: »Yeah we've been helping in the TC thread glentoran99
Just saw that, apologies0 -
no need to apologise though - you have a higher post count than me, and most of mine are 'bumping' old posts anyway :cool: After reading PtL Vaubans Guide , please don't desert us, hang around and help others!
Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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