Cancelling a Talk Talk contract mid term

Buzzlightbeer

Hi I wonder if anyone can help.

My Son was living with his girlfriend in a rented house and they took on a Talk Talk Broadband package.

6 months in to their tenancy the landlord said that he wanted to sell the property and they would have to leave. This they have done and gone to live with the girlfriends parents. My son and his girlfriend obviously want to cancel the contract with Talk Talk but Talk Talk are saying that they will have to finish their contract which will cost around £300.

Any advice on how they can get out of or reduce this charge.

Many Thanks
Pete

JJ_Egan

It is a contract and therefore it is payable .
You can ask TT will they reduce the amount due to the circumstances but they are under no obligation to do so .

macman

As above: any tenancy dispute between LL and tenant is a 3rd party dispute and no concern of the ISP. If they break the contract then the full ETC is payable.

Buzzlightbeer

Thanks JJ and Macman

Having spoken with my son it transpires that Talk Talk contract they have is for a Fibre Optic service which they cannot provide at their new address.
Do you know if that would make a difference.

Thanks Pete

Cornucopia

They cannot hold someone in contract either for reasons beyond the customer's control or in the event that the contracted service cannot be provided.

I had a similar issue with TT and the front line call centre staff did not understand. Best to speak with a supervisor.

Buzzlightbeer

Thanks Adindas I'll pass on the advice.

macman

Why did they take an 18m minimum term contract on a property on which they presumably had only a standard 6 month AST?
The only possible way out of this is to migrate the contract over to the new property, if the in-laws are willing and able to end their current contract.

Cornucopia

macman wrote: »

Why did they take an 18m minimum term contract on a property on which they presumably had only a standard 6 month AST?

That's a big assumption. It's clear from the OP that the move was unexpected.

If ISPs intend to penalise people on 6 month ASTs, then perhaps they should do more due diligence at the outset.

The only possible way out of this is to migrate the contract over to the new property, if the in-laws are willing and able to end their current contract.

No. There is another option which is that ISPs could accept that people move house, and sometimes two households become one. This means that a different level of service, no service, or even a different ISP might be required at the new address.

I'm not convinced that ISPs are as strict about this as some posters are saying - the Forum's "man up bias". This is a money-saving forum, folks. If all you have to add to the discussion is: "those are the rules, take it like a (wo)man", then that's not very helpful.

I moved house whilst under contract with TT, and once I'd explained the situation to someone who understood what I was talking about, I came out of it with no penalties and a different service because of infrastructure issues. I got to keep my YouView Box out of contract for free, too. In return I was happy to go into a fresh agreement.

I would recommend speaking to a Call Centre supervisor, rather than taking "no" for an answer from the first-line Call Centre staff. If you can get to speak to the UK-based loyalty team, even better.