Vodafone nightmare...

missagilly

Hi all,


really hoping that someone on here can help me....


After a battery issue with my iPhone 5s it has been sent back to Vodafone 3 times, the battery doesn't last my working day (9 hours!!) and is far from 'mobile' as I have to carry a charger with me everywhere I go. Despite the fact that I was told I'm entitled to a new handset after mine being sent away 3 times and no resolve found when I tried to discuss this with someone on the phone at Vodafone they said simply that I would need to send my phone away (for a 4th time!) which is now what I'm going through the process of doing.


When I asked about options of getting out of the contract or even upgrading early they told me I'd be charged between £300-£500 which I obviously don't want to spend and feel like I shouldn't have to.

I'm in a contract which doesn't end until December 2015 but am getting no resolve and surely there are 2 sides to a contract and I keep my side up by paying my monthly bill??

I really need some sort of guidance as to what I can do here as they aren't listening despite countless calls, and 3 ignored letters and I don't want to default the direct debit as it will mess with my credit score.


What my options are as I can't afford to pay up to £500 to cancel, and I'm not paying £300 to continue this shocking service for another 24 months.


If there is anyone out there who can point me in the right direction I would be extremely grateful.


Thanks in advance.


Amelia

JJ_Egan

Your contract is for the network time . That network can be used in another phone all you may need is a sim swap .
Two distinct items here your monthly payments as agreed for your network contract .
The phone is not part of that contract so don't cancel DD .

Have you been given any idea of the problem ??

How old was your phone when you reported the problems .

missagilly

I have no idea of the issue, every time the phone was sent back to me it was just reset and had a letter saying no issue was found. I know there's an issue as my partner has the same phone uses it much more than me and his battery lasts all day and night.


my phone was around 5/6 months old when I first returned it.

grumbler

missagilly wrote: »

What my options are

The options are:

• Complain in writing, then sue them:

• Consumer Rights Armour
• Small Claims Court

OR

• Try dealing with Apple directly. They will replace your phone if they find a fault, but this will result in you losing your rights against Voda in the future.

Vodafone

Hi missagilly,

I've replied to you here.

Kind regards,

Lee

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Vodafone UK