Buyer didn't sign for item .. so frustrating!

Dave_the_Ginger_Cat

charlies_mum wrote: »

The problem is that if you refund in full, you will receive a defect.

The way to refund in full would be to send the payment to your buyer through Paypal. You will lose your FVF but will avoid a defect

If you refund in full via paypal, you'll still get a defect

I had a chap who paid by paypal for something he collected. When he collected, I was out, and the buyer forgot, so paid again. I got the defect unwound, but it's automatic if you do a full refund.


I think the only defect free way is to go through the 'buyer agreed to cancel the transaction', which it does not sound like she'll agree to

bxboards

Dave_the_Ginger_Cat wrote: »

I think the only defect free way is to go through the 'buyer agreed to cancel the transaction', which it does not sound like she'll agree to

I recommended using the Cancel order option, and selecting the second option which reads: 'the buyer asked to cancel or there is a problem with the buyers address'

The buyer will have no choice in the matter. They will also be no defect.

Personally I'd refund minus the postage, and I think that people who order when they have no means to actually receive their orders might think twice if it started to cost them.

charlies_mum

Dave_the_Ginger_Cat wrote: »

If you refund in full via paypal, you'll still get a defect

I had a chap who paid by paypal for something he collected. When he collected, I was out, and the buyer forgot, so paid again. I got the defect unwound, but it's automatic if you do a full refund.


I think the only defect free way is to go through the 'buyer agreed to cancel the transaction', which it does not sound like she'll agree to

You won't get a defect if you send to their email address and say it is a payment for family or friends.

There is a thread on the Powerseller boards saying that eBay are now refusing to cancel defects in almost all cases, so I will do whatever I can to avoid them.