Asda Groceries Not Delivered/Not Turned Up - Awful Service

PasturesNew

Yes, the OP should have cupboards/food planned better. Not being able to drive and not being near a supermarket is something that can happen to people because life happens/changes.

However, we're talking about a major supermarket failing to provide a regular service. I think the delivery system should be able to be more contactable and reliable. If you've placed an order and picked a slot you should be able to rely on it arriving except in exceptional circumstances - and certainly to obtain a timely and true account of what the heck's going on.

If there were children involved, at least we can rest assured that the smallest one could have gone into the pot that night so the OP wouldn't have starved.

But - we can't blame the customer for the fault of the large retailer to provide a straight forward and local service.

It is annoying. It does unsettle things. You do sit and pace/wait, look at your watch ... and to then have no food would be very annoying.

When that driver left that store with bags of food, somebody was contactable and accountable, with answers. It's not Bermuda, there is no triangle. It's crisps and a man in a van.

sarahj1986

I've used Asda a fair amount of times over the years and never really had too many problems with delivery apart from one time with the Asda Living (which is a contracted out courier)

I recently moved down to Stratford Upon Avon and so the closest Asda food is some 10 odd miles away in Leamington where I lived previously (although it's possible Evesham May have one closer) when I moved in I didn't think they delivered until I saw one of their vans driving past my work a mere 2 miles away I figured they must deliver to my flat as well! And so logging on I changed my address and it accepted it no problems and I did have a delivery a week or so back. Before this I'd used Morrisons which I honestly cannot fault on their service but Asda had some weight watcher goods I wanted so I did I medium shop there and I was disappointed. I think the problem is that I've been so impressed with Morrisons that going back to Asda feels like the service isn't as good but they were on time and pleasant enough it's just the fruit and veg were no where near as fresh as Morrisons are so I'll stick with Morrisons now until I need more WW goods from Asda and even then I'll avoid buying fresh products from them!

PurplePow

I stopped using Asda years ago as they constantly messed up or failed to turn up. Everyone I know who receives Asda groceries have had the same problems. I use Tesco now, never any trouble.

Money-Saving-King

PasturesNew wrote: »

When that driver left that store with bags of food, somebody was contactable and accountable, with answers. It's not Bermuda, there is no triangle. It's crisps and a man in a van.

If a drivers broken down or is stuck in bad weather & has no phone reception then how's anyone going to know what's going on?

OrkneyStar

We have limited delivery from grocery shops here. No Asda, Sainsbury's, Ocado even on the island. Lidl and Coop don't deliver, Tesco does on certain days, BUT, you have to go in and buy your stuff and then they will bring it for you (works for car-less folk perhaps, I cannot see a reason to do it that way). So before moaning about how bad your 'service' is, from a choice of shops, remember you are fortunate to even have that option! OP it is annoying, and shouldn't have happened, in future make sure you always have a few basics in and order before the cupboards are completely empty!

Morglin

Asda are generally pretty poor with home deliveries, so if it's possible, best to use another store.

Lin

theblagger

Rebel_Cause wrote: »

I once used Asda and I had to keep chasing and calling them asking for updates on my delivery. They claimed that the van was taken over and the tyres were stolen. I have since gone elsewhere, this was a good 6 years ago.

Spooky...if that van is still out there...surely food is well past it`s sell by date:rotfl:

pinkduvetdiva

I placed an order with Asda for delivery last Thursday between 2 and 4. I was in work, but my boyfriend was in all day to receive the order.
Well, if it had turned up.
I called Asda customer service when I returned home and they made all the usual noises about being sorry that I'd not received my order and blah, blah, blah. I wasn't exactly delighted, but hoped that the issue would be resolved - in other words, the store would be contacted, and my order would be repicked, repacked, and rushed off to my door. Or something...
Nope. The only thing Asda have managed to do in a somewhat timely manner was release the ringfence on the value of my order. To date, there has been no return phone call, and no response to the email I sent. I'm actually very disappointed in the lack of ownership by both Asda customer service and the store - but at the end of the day it's my money to spend, and I shall choose to spend it elsewhere in future.