Asda Groceries Not Delivered/Not Turned Up - Awful Service

ellaferguson93

I placed an order from Asda for my groceries to be delivered last night inbetween 8:00-10:00pm with a 1 hour window slow of 8:30-9:30pm. At 10:15pm, with no sign of groceries, I telephoned customer services who advised me that the driver was running late and that he would be with us any minute now.

I stayed up til midnight and no sign of our groceries nor a polite courtesy call to let us know that our shopping was late! The following day I phoned again and they told us the soonest our shopping could arrive was tomorrow.

This simply is NOT good enough, I have no car, no nearby supermarket and am now left hungry with empty cupboards and without the necessities that I ordered!!

It SHOULD NOT have been me chasing up my order, but Asda themselves telephoning me to inform me of the situation.

They used lame excuses such as the driver was late due to "poor weather conditions"... it was a little bit of rain!!!! And said he did not telephone us because he was a "new" employee... a load of rubbish.

I understand sometimes deliveries are running late and that is OK, but I do expect a phone call or e-mail or some form of communication to inform us why!!!

Awful unprofessional service, I was not expecting this from such a large organisation, and will not be using their pathetic services again.

I do not recommend using Asda's online grocery service at all.

Astraeus

We used Asda for the first time this week having previously had faultless service from Tesco and Sainsburys. Whereas Tesco and Sainsburys drivers had called en route and arrived at the beginning of the window, no such courtesy was extended to us by Asda. The driver turned up with 90 seconds left of the window and then parked outside on his phone for a further ten minutes. I went out to greet him however he blanked me and continued on his call.

He had come without a receipt or list of items so he went away with me having no clue as to what I had been charged on the day. All he had was a list of substitutes but even then couldn't tell me what had been substituted out.

He told me on leaving that he still had a further two deliveries to do which should have been within the same window as me - two people's groceries were late, one of them very late.

Like you, never again. Competitors do it so much more seamlessly.

flashg67

The last 2 Asda deliveries I've had have called to ask if they could deliver EARLY!

OP - home deliveries have only been going for a decade or so - have you sold your car and moved to the sticks solely based on supermarkets being able to deliver?
It is annoying when deliveries don't turn up (only had this once in memory with Asda), but my cupboards/freezer are never that empty that I would starve - I'd even eat sprouts & broccoli from the freezer if I was desperate......

mel48rose

I use Asda regularly never had a problem. One winter they turned up in appalling weather I was amazed they got through. I never run out of food completely always have back up supplies. Maybe the op should do the same in future.

whitegoods_engineer

ellaferguson93 wrote: »

This simply is NOT good enough, I have no car, no nearby supermarket and am now left hungry with empty cupboards and without the necessities that I ordered!!

It SHOULD NOT have been me chasing up my order, but Asda

Quite ridiculous. Hungry?? Really?? So they were delivering where you had absolutely no food whatsoever??

I'm sure the fact you won't be ordering from them again will plunge their share value overnight!

Money-Saving-King

ellaferguson93 wrote: »

I placed an order from Asda for my groceries to be delivered last night inbetween 8:00-10:00pm with a 1 hour window slow of 8:30-9:30pm. At 10:15pm, with no sign of groceries, I telephoned customer services who advised me that the driver was running late and that he would be with us any minute now.

I stayed up til midnight and no sign of our groceries nor a polite courtesy call to let us know that our shopping was late! The following day I phoned again and they told us the soonest our shopping could arrive was tomorrow.

This simply is NOT good enough, I have no car, no nearby supermarket and am now left hungry with empty cupboards and without the necessities that I ordered!!

It SHOULD NOT have been me chasing up my order, but Asda themselves telephoning me to inform me of the situation.

They used lame excuses such as the driver was late due to "poor weather conditions"... it was a little bit of rain!!!! And said he did not telephone us because he was a "new" employee... a load of rubbish.

I understand sometimes deliveries are running late and that is OK, but I do expect a phone call or e-mail or some form of communication to inform us why!!!

Awful unprofessional service, I was not expecting this from such a large organisation, and will not be using their pathetic services again.

I do not recommend using Asda's online grocery service at all.

I think you've completely over reacted & also you should plan buying food better. Your empty cupboards are your own fault.

Blackbeard_of_Perranporth

Please, OP probably has not eaten since Saturday. And we are unaware if children are involved.

Mind you, personally I think 7:30 is late enough for these vans to be roaming the street. No 24/7

geerex

Blackbeard_of_Perranporth wrote: »

Please, OP probably has not eaten since Saturday. And we are unaware if children are involved.

(Insert "won't somebody think of the children .jpg" here)

Personally, I think the OP should sue for distress, hunger, upset, and the nastiness suffered. Any court in the land would award £100000 at least.

Blackbeard_of_Perranporth

geerex wrote: »

(Insert "won't somebody think of the children .jpg" here)

Personally, I think the OP should sue for distress, hunger, upset, and the nastiness suffered. Any court in the land would award £100000 at least.

Why wait to go to court. Let's start a buck of face website and ...

Rebel_Cause

I once used Asda and I had to keep chasing and calling them asking for updates on my delivery. They claimed that the van was taken over and the tyres were stolen. I have since gone elsewhere, this was a good 6 years ago.

tgon

It seems to be hit and miss with Asda. We've used them all but Asda stands out as inconsistent with their delivery service.