Warning: Equifax Punishments

almerian

Hello, I'd like to warn you about punishments dished out by Equifax.

I signed up for Equifax with their free trial and called up to cancel. The cancellation was not put through and I was charged at the next billing date.

After challenging this and asking for a refund, which was refused, Equifax have decided to "permanently lock" my account and never again allow me to access - even through paying for - their credit report service online. I am not even allowed to access the statutory £2 report and must pay £3.50 to get a report sent to my postal address.

If you dispute with Equifax they will punish you by permanently locking you out of their online service, refusing your statuatory report and charging £3.50 for a report to be sent by post only

Hazzinho

Sounds legit.

YorkshireBoy

So is it Experian or Equifax? You seem a little confused (maybe you'll add another edit to include CallCredit).

Doesn't matter anyway, since you can still get both statutory reports for £2. You just haven't figured out how yet.

almerian

YorkshireBoy wrote: »

So is it Experian or Equifax? You seem a little confused (maybe you'll add another edit to include CallCredit).

Doesn't matter anyway, since you can still get both statutory reports for £2. You just haven't figured out how yet.

Equifax sorry, how do I get the £2 statutory report from Equifax when they refuse point blank to send it as my account has been permanently locked?

Hazzinho

They can't stop you seeing your £2 statutory credit report, again you say Experian and Equifax, they are 2 different companies. Apply for your £2 report and you'll get it, nothing else to discuss.

YorkshireBoy

almerian wrote: »

Equifax sorry, how do I get the £2 statutory report from Equifax when they refuse point blank to send it as my account has been permanently locked?

You don't need an "account", just the ability to write a letter or complete and print/post a form.

All the information you need is on their website under "statutory report".

dzug1

Isn't 'punishments' a gross misuse of the English language?


If you've cancelled your account you are not entitled to benefit from it

almerian

dzug1 wrote: »

Isn't 'punishments' a gross misuse of the English language?


If you've cancelled your account you are not entitled to benefit from it

They will not allow you to create a new one, they will not allow you to order the statutory report(this may be illegal yes?), they will post a report to you for £3.50

They do this because you disputed being charged despite it not being refunded

Punishment: Noun: A penalty inflicted as retribution

almerian

Hazzinho wrote: »

They can't stop you seeing your £2 statutory credit report, again you say Experian and Equifax, they are 2 different companies. Apply for your £2 report and you'll get it, nothing else to discuss.

They are refusing this, get it? They are refusing it!

PETIE

almerian wrote: »

They are refusing it!

must pay £3.50 to get a report sent to my postal address.

???????????

How is that refusing

£2 Statuatory Credit Report

almerian

PETIE wrote: »

???????????

How is that refusing

Refusal of the statutory report, can you read properly?