We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Aqua credit problem

Options
arejaydee
arejaydee Posts: 1 Newbie
edited 31 January 2015 at 6:25PM in Credit cards
To improve my poor credit rating I joined & was accepted by Aqua in August 2014.
I was given immediate credit of £250 rising to £650 with no problems until a recent unauthorized transaction in December which, unknown to me at the time, sent me into an overdrawn situation.
I contacted aqua immediately and they restored my account to normal which I appreciated but they ,unfortunately & about the same time deactivated my account without reason as I most certainly had kept within the rules up to that point.
They admitted after checking phone calls that I-- 1/ had not cancelled the account-- 2/ have not as yet apologized-- 3/to date--not reactivated my account which has a large cash sum available intended for my sons birthday gift in February.
Aquas only problem is that they cannot themselves access your accounts without using the time delaying "correct channels"I guess I will just have to sit back & wait.
Other than that Aqua have been very helpful.

Comments

  • MrSilk
    MrSilk Posts: 1,515 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Probably because you've deliberately put the account in credit. which is against terms and conditions.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    think op ment credit limit
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.