Santander suspended my online banking due to virus

Archi_Bald

jameschamp wrote: »

I don't know

You would know whether you use Rapport - you would have installed it, and you would see it in your installed programs.

Topcat1978 wrote: »

This happened to me too. Had a new log in identifier etc because I had a virus on the laptop. It was a pain but it does happen, mine happened the day before we went on holiday so it wasn't convenient.

Banks can not find out that you have viruses on your laptop . Unless you tell them you have.

Pete_Skinner

That's funny. Mine locked out yesterday eve for no reason & they blamed me?????

Pete_Skinner

Hi All , I think they are up to their old tricks again!!
First they are going to swop us to a new free account with another name.
Then in a few years they will start charging for it.
We cant complain as the T&Cs for the new free account will be different!!!

colsten

I wonder how jameschamp got on when he called Santander today?

Armorica

jameschamp wrote: »

I don't know, I do however know that I had picked up a few viruses in the past few days so this would make sense....

I will call the online banking team in the morning.

Feels like a scam. If someone has your login details, they could conceivably lock you out of your account, or present a fake site to you. it's equally like the call came from someone who has planted/got a virus onto your PC...

joe134

colsten wrote: »

I wonder how jameschamp got on when he called Santander today?

Presume he fell for the Scam,which is what I think happened, and, unfortunately, may have payed for it. Hope not.It's easy done, he isn't the first or last, just hope he hasn't lost through it.?? PANIC,on the phone, that's what they play on, to get details..

jameschamp

Hello many thanks for all the replies.

Just to let you all know that it was all fine, and the number that I had to call was a genuine Santander number. Santander are sending me new log in details for my internet banking.

6_6_6

Archi_Bald wrote: »

What's done is done but in future, do not give any unknown caller any of your details - not your name, address, DOB, account number etc etc.

Hang up. Call your bank from a different phone, of wait half an hour before you make the call, so you can be sure that you don't inadvertently call the caller/scammer.

Also use a number that you have for them, not the number the caller gave you.

Excellent advice!

6_6_6

jameschamp wrote: »

Hello many thanks for all the replies.

Just to let you all know that it was all fine, and the number that I had to call was a genuine Santander number. Santander are sending me new log in details for my internet banking.

Santander are doing well, they recently strengthened the security they use when you connect to them too. Well done Santander !