Advice please

patti21

Hi, I am with EE and have been for a long time (no contract any more just i havent bothered to move) but.. over the last 2 weeks my speeds have dropped like a stone and I am looking for a new ISP.. I have read Sky/BT and Plusnet customer reviews and they tell a sorry tale. I am so confused by which provider to use. I live in North London about 2 km away from a BT exchange.. Could anyone recommend a good reliable speed ISP please (hope I'm not asking the impossible here).. I have had my speeds checked and apparently I can get up to 7 MB, EE are currently giving me 0.78 download and 0.58 upload which stinks!! I would be most grateful for any help .. Pat:)

shoperholicnot

Ist thing I will say, from experience, DO NOT go to BT, the reviews are true, their technical support is terrible!
I have recently moved to plusnet and so far have found them good, very helpful on the phone and so far have had no problems.

patti21

Thank you for your reply, I've been hearing some bad reports about their customer service. I think I may choose Sky.. they have offered a pretty good deal.. Would like to hear from others too, if possible. Many thanks again

[Deleted User]

Sky do get a bad press but I've always found their CS to be excellent.

JJ_Egan

patti21 wrote: »

Hi, I am with EE and have been for a long time (no contract any more just i havent bothered to move) but.. over the last 2 weeks my speeds have dropped like a stone and I am looking for a new ISP.. I have read Sky/BT and Plusnet customer reviews and they tell a sorry tale. I am so confused by which provider to use. I live in North London about 2 km away from a BT exchange.. Could anyone recommend a good reliable speed ISP please (hope I'm not asking the impossible here).. I have had my speeds checked and apparently I can get up to 7 MB, EE are currently giving me 0.78 download and 0.58 upload which stinks!! I would be most grateful for any help .. Pat:)

All depends upon why and where the problem is .
Are you measuring speed by Ethernet cable from the master socket ?? Or over WiFI .

Moving ISP is only of use if the ISP you are using is the actual problem . The problem may still exist in your internal wirring the master socket the line to your house or the feed from the cabinet .Have you put in a problem report to your ISP .

wiogs

^^^What they said.

Investigate the problem first before seeking a solution.