Faulty Primark Coat

VintageBelle

Hi I don't know if anyone can advise me.

My mom bought me a coat about October/November for Christmas (so I've only been wearing it about 3 weeks) and today I bent down in a shop and the zip broke. I've looked at it and the whole zip would need replacing which I cannot afford.

Where do I stand if I go back to Primark with my coat? My mom isn't sure if she has the receipt, she's going to check but I don't know if the receipt will still be valid anyway.

The coat isn't wearable until the zip is fixed and it hasn't lasted half as long as it should have. The repair would probably cost more than the coat did!

I'm gutted

Cheers x

daytona0

1. Did you or your mother inspect the goods prior to purchase?

2. Did you report a suspected fault within the usual 28 returns time frame?

3. It will be assumed that you have been using it since the purchase date, irrespective of how long you have ACTUALLY been using it.

4. What basis do you have for reporting it as a faulty zip, as opposed to just ripping it off due to being a bit heavy handed?

Good questions to start with I think

VintageBelle

Hi Thanks for your reply. I tried it on at the time and no faults. I'll send them an email now if I can and report it. The way it has broken isn't just a normal zip fault so not something being heavy handed would have done. If not I guess I'll have to save up and get it repaired

wealdroam

VintageBelle wrote: »

Hi Thanks for your reply. I tried it on at the time and no faults. I'll send them an email now if I can and report it. The way it has broken isn't just a normal zip fault so not something being heavy handed would have done. If not I guess I'll have to save up and get it repaired

Rather than writing an email, I would go into the shop and smile sweetly. It's too easy to write a "sorry we can't help you" email, but not so easy to say that when face to face.

Be aware however, that they do not have to do anything without proof of purchase. So encourage you mum to continue looking for the receipt. A credit card statement, or bank statement, are equally acceptable as proof of purchase.

VintageBelle

wealdroam wrote: »

Rather than writing an email, I would go into the shop and smile sweetly. It's too easy to write a "sorry we can't help you" email, but not so easy to say that when face to face.

Be aware however, that they do not have to do anything without proof of purchase. So encourage you mum to continue looking for the receipt. A credit card statement, or bank statement, are equally acceptable as proof of purchase.

Brilliant, I think she paid by card. I don't actually know when I am able to make it to the store but will try anyway as I love the coat.

McKneff

I think that because you mum bought the coat, it may be that she would have to be the one to return it.


Good luck with it though.

PDC

I would have expected the shop to offer to replace if you took it in to them, assuming it was this years model, and the zip had failed.

Some details on the Which website which might be of help http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#.VL_SZemzVD8

Namely

The retailer’s obligations

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

And

Proof of purchase?

Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be misled into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.

If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt. However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time.

VintageBelle

Thanks everyone, very impressed with all the help. I'll have to arrange a day when both myself and my mom are free to go and take it back. Fingers crossed and I'll try and report back on the outcome.