John Lewis TV - Streaming not working, saying not covered under Warranty!

hamzab

andycris3107 wrote: »

You mention apps such as Netflix which I assume are not integrated into the TV itself.

In such cases the TV would be merely the recipient of content streamed from your tablet / mobile. In such cases I would imagine that there is no warranty which governs the extent to which content may be streamed nor guarantee that all content types would be compatible either now or in the future. Therefore there is no real cause to assume that something that worked previously would continue to do so.

I would imagine that if the TV were incapable of receiving content of any type then that would constitute a fault, whereas since it appears that non live streams are still working then that would be caused by a restriction rather than a fault.

But the TV plays the same content fine from a Samsung Galaxy S5 but not other devices?

JJ_Egan

( If I can prove that my Samsung S5 can stream netflix and other apps fine to the TV but that my Galaxy Tab Pro tablet and my iPhone can't, can that prove that there is an inherent fault with the TV? )


Does it stream yes see above so its not an inherent fault .
Did the manufactures claim it would stream on every device ever made no .
If the Tab and the IPhone did stream but no longer do then its an indicator of possible firmware updates on those devices that are responsible .
Other are can be router WiFi settings etc .

wealdroam

hamzab wrote: »

But the TV plays the same content fine from a Samsung Galaxy S5 but not other devices?

A rather simplistic view might then be "it's a problem with the other devices".

hamzab

SeduLOUs wrote: »

If this is the case, then all it proves is that the TV WILL stream Netflix, so there must be a problem with the settings on your Tab and iPhone.

I have changed all settings. There is something wrong with the TV. Why is that the TV can play the episode if it is downloaded onto the Tablet, but it can't play if it is streamed.

hamzab

wealdroam wrote: »

A rather simplistic view might then be "it's a problem with the other devices".

It's not, I have used all these devices at a relatives and they work fine.

SeduLOUs

hamzab wrote: »

I have changed all settings. There is something wrong with the TV. Why is that the TV can play the episode if it is downloaded onto the Tablet, but it can't play if it is streamed.

If it will stream from some devices but not others, it suggests not a problem with the TV, but some incompatibility between the app versions on some devices.

See the link I posted for some possible workarounds. It sounds like an update on the TV has sent a few things out of whack, and perhaps it will be fixed again soon.

New devices and app updates come out all the time. You can't pull Sales of Goods Act on a year old TV that doesn't work with every single other device in existence. This isn't an inherent fault with the TV, it's just that technology changes all the time.

wealdroam

hamzab wrote: »

wealdroam wrote: »

A rather simplistic view might then be "it's a problem with the other devices".

It's not, I have used all these devices at a relatives and they work fine.

But you have already told us that your relative's tv is newer than yours.

As has been said, you cannot expect 'older' equipment to remain compatible with newly introduced devices.

You really need to report your issues directly to Samsung and see if they are aware.
You never know... they may even have a solution.

hamzab

wealdroam wrote: »

But you have already told us that your relative's tv is newer than yours.

As has been said, you cannot expect 'older' equipment to remain compatible with newly introduced devices.

You really need to report your issues directly to Samsung and see if they are aware.
You never know... they may even have a solution.

The TV is perhaps a few months newer, nothing spectacular.

I have been looking at a link where a customer recently won a case against a retailer as his tv lost some apps which is almost the same problem as me (the tv has lost some functionality)

I will try and find the link.

SeduLOUs

hamzab wrote: »

The TV is perhaps a few months newer, nothing spectacular.

I have been looking at a link where a customer recently won a case against a retailer as his tv lost some apps which is almost the same problem as me (the tv has lost some functionality)

I will try and find the link.

So, if Netflix went out of business, would you also claim that the lack of Netflix was an inherent fault with the TV?

wealdroam

Interesting article:

http://conversation.which.co.uk/technology/smart-tv-software-support-commitment-issues-bbc-iplayer-netflix/