MSE News: EE refunds £1m after mistakenly charging VAT on non-EU data

missnisaa

I was a former customer of EE (after using CISAS to terminated my contract early in September 2014, due to the 2.5% increase on my contract and receiving a refund on all bills from the date of my complaint :j) and luckily I had hard copies of the bills with the VAT charges for roaming bundles used internationally.

I emailed Francoise.Clemes@ee.co.uk (Head of Customer Service) and told them that I had been affected by the VAT blunder, gave details of the amount due back and my account number.

Within 24hours I had a call to say that my refund was on file due to be made. I am now being sent a cheque for £19.99. Not a major amount but win win all the same.

I will keep all correspondence made between myself and EE in case the cheque doesn't arrive.

Keep calm, remain polite and you will receive.

Good luck all.

manlee

Following my previous comment , I e mailed Francoise as advised (three times now) and no reply, phone call or refund.

Not sure where to go now, phone calls are still being cut off after a 10 minute wait, expect they are trying to make the money back.