MSE News: EE refunds £1m after mistakenly charging VAT on non-EU data



  • missnisaa
    missnisaa Forumite Posts: 3
    Ninth Anniversary First Post Combo Breaker Photogenic
    I was a former customer of EE (after using CISAS to terminated my contract early in September 2014, due to the 2.5% increase on my contract and receiving a refund on all bills from the date of my complaint :j) and luckily I had hard copies of the bills with the VAT charges for roaming bundles used internationally.

    I emailed [email protected] (Head of Customer Service) and told them that I had been affected by the VAT blunder, gave details of the amount due back and my account number.

    Within 24hours I had a call to say that my refund was on file due to be made. I am now being sent a cheque for £19.99. Not a major amount but win win all the same.

    I will keep all correspondence made between myself and EE in case the cheque doesn't arrive.

    Keep calm, remain polite and you will receive.

    Good luck all.
  • manlee
    manlee Forumite Posts: 2 Newbie
    Following my previous comment , I e mailed Francoise as advised (three times now) and no reply, phone call or refund.

    Not sure where to go now, phone calls are still being cut off after a 10 minute wait, expect they are trying to make the money back.
This discussion has been closed.
Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.9K Mortgages, Homes & Bills
  • 171.1K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards