Very Poor Service - Lost Parcel - my rights ?

custardy

mancuk29 wrote: »

Shame very can't be like amazon who accept liability from postage to delivery ..... and shame very unlike amazon haven't sorted this within 3 days which is the waiting time amazon expect

It is beyond me how companies use yodel .....

Seems like you should have chosen Amazon...................Who also use Yodel.

mancuk29

custardy wrote: »

Seems like you should have chosen Amazon...................Who also use Yodel.

One BIG difference Amazon sort it in 3 days not 11
And they offer a form of compensation oh and an apology

unholyangel

mancuk29 wrote: »

Apologies what I actually meant was that very will say it's outside of it's control as yodel were responsible for delivery of the item
What I am saying is surely very are responsible for the parcel from very to me therefore they can't use yodel as a reason not to provide any compensation ? Ie outside of Very control

Also from unfair terms guidance:

1.9 Subcontractors. A disclaimer covering problems caused by a trader's
suppliers or subcontractors is regarded in the same way as one covering
loss or damage caused directly by his own fault. The consumer has no
choice as to whom they are, and has no contractual rights against them.
The business has chosen to enter agreements with them, and therefore
should not seek to disclaim responsibility for their defaults.

mancuk29

Can you tell me what the above comes from ?

Can you send me a link please ?

I was told someone was contacting me tonight to resolve which has never happened so I am emailing the CEO direct and raising a formal complaint against very

unholyangel

mancuk29 wrote: »

Can you tell me what the above comes from ?

Can you send me a link please ?

I was told someone was contacting me tonight to resolve which has never happened so I am emailing the CEO direct and raising a formal complaint against very

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284426/oft311.pdf

mancuk29

Well received an apology from their HQ customer services (presume it's above normal customer services ) and £20 good will gesture

custardy

mancuk29 wrote: »

One BIG difference Amazon sort it in 3 days not 11
And they offer a form of compensation oh and an apology

Yes and you asked why companies use Yodel.
We see why when you would buy from them anyway.

CKhalvashi

mancuk29 wrote: »

It is beyond me how companies use yodel .....

Maybe because if you're sending 1m packages a year, even a 50p discount is a lot of money. That's less than 3000 a day, so not exactly huge retailer is required for this threshold.

I don't use Yodel and don't know what their typical charge is, but it largely comes down to price for businesses.

It can cost us £1 to send an envelope with £20 sale in there to Europe (we're typically on 20% commission for event tickets), so whilst we'll use Royal Mail, it makes our margin VERY tight indeed.

If we charged postage, I can easily see our sales going down considerable, so that doesn't help, too.

andycris3107

All of this is irrelevant if the OP wants to cancel - he has the right to do so within 14 days for any reason. I would take this option - ensure that Very confirm this and look elsewhere. Wouldn't touch Very with a very long barge pole.