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Virgin media being unhelpful!
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It looks like you were on the old ADSL service which VM no longer provide. The OP is clearly on cable as he gets 60Mb and the coax cabling for this is VMs responsibility - as Nilrem mentioned above.They missed an issue with ours ( we had to have the internal wires replaced as they had been in property 20+ years) as all the provider is responsible is upto the juntion box that enters the property, they wont test internal wires0
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