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Virgin media services

Any ideas anyone, I had to come out of a contract with Virgin as we moved house and they didn't provide any service to the new address, if they did we would have stayed, now they're asking for the remainder of the 12 month agreement to be paid even though it's not my fault they don't rpovide any services, am I liable?
If not what do I do as they ignore my e mails!

Comments

  • Browntoa
    Browntoa Posts: 49,619 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You have a contract , it's not their fault you had to move or case an area where they don't supply
    Ex forum ambassador

    Long term forum member
  • Not what I wanted to hear I suppose �� but thanks for the quick response.
  • 19lottie82
    19lottie82 Posts: 6,033 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    As state, this would have been detailed in the contract you took out when you joined. You need to pay I'm afraid, or have your credit rating trashed, which won't be worth it.

    PHONE them (not email) and sir it out asap if you value your credit rating.
  • tali
    tali Posts: 709 Forumite
    I would negotiate with them -no harm in trying for a goodwill reduction.
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Jawils56 wrote: »
    Not what I wanted to hear I suppose �� but thanks for the quick response.

    The reply from Browntoa is the truth.
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