Admiral Insurance have taken a debit card payment! I have no insurance with them!

Will.ii.am

Checked my bank account tonight and realised on the 6th january Admiral Insurance have taken a debit card payment, i have no insurance with them and havn't for a number of years because i can not remember when i had it with them. I phoned them up and customer services told me to phone my bank and get them to charge it back to Admiral. Is this standard practice or have admiral just fobbed me off? The section i need to speak to at the bank is shut until monday now!

Marktheshark

The fraud section at the bank is usually 24/7.
It is fraud if someone is charging your card and the bank are the victims and will have to pay it back.

dj1471

Call the number on the back of your card and they will reverse the transaction and likely cancel the card as a precaution.

Archi_Bald

dj1471 wrote: »

Call the number on the back of your card and they will reverse the transaction and likely cancel the card as a precaution.

Cancelling the card would achieve nothing as CPAs continue to work on cancelled cards.

OP, just do as Admiral said - ring your bank now and ask for a chargeback. You can also write to Admiral and complain in the strongest possible words and ask for reimbursement of any charges you incurred as a consequence of their mistake.

dj1471

Archi_Bald wrote: »

Cancelling the card would achieve nothing as CPAs continue to work on cancelled cards.

Doesn't sound like it is a CPA - OP said they haven't had insurance with Admiral for a number of years. As such the bank will likely treat it as a fraudulent transaction which means cancelling the card.

Fruit_and_Nut_Case

If the OP hasn't had insurance with Admiral "for a number of years", it's possible that money has been taken annually under a CPA for some time.

YorkshireBoy

I'm not sure how 'big' Admiral are, but could this be a renewal for a policy you took out with a subsidiary company this time last year...but collected under the parent company's name?

PeacefulWaters

Other Admiral brands include:

Admiral Insurance
Bell
Confused.com
Diamond Insurance
Elephant
Gladiator

Could it relate to one of those?

Will.ii.am

Thanks for the replies, havn't taken it annually, i'm very active checking my account and i know exactly what goes in and comes out. This is definitely a one off for me. I have spoke to the bank today but the lady did not sound like she knew what she was on about (and the department she was trying to put me through to is closed until monday apparently)thus why i thought i'd ask on here.

Will.ii.am

PeacefulWaters wrote: »

Other Admiral brands include:

Admiral Insurance
Bell
Confused.com
Diamond Insurance
Elephant
Gladiator

Could it relate to one of those?

Thanks for the info, No i have not dealt with any of these.

Armorica

wait till monday and ask for the chargeback (simplest way to do it by far); if possible check your statements for the same time last year