Acer laptop broken after 22 months. Any rights?

cheryl87

Hi all, looking for some advice please. I bought an Acer Aspire V3-571 in January 2013 for £485 from BHS. In November it stopped working. Wouldn't turn on at all. I have put it into a local laptop repair shop who were unable to repair it after trying numerous fixes (the laptop shop came recommended by many people locally).

Obviously the warranty was only 1 year long, but would Acer do anything if I contact them? Do I have any rights at all? Surely a laptop is expected to last longer than two years. I did not use it that heavily and it was well ventilated when in use.

Thanks in advance.

JJ_Egan

SOGA gives you longer than twelve months . But after six months its up to you to prove the item should have lasted longer or had a defect from new .
Acer may well offer an extra warranty .

BUT
( I have put it into a local laptop repair shop who were unable to repair it after trying numerous fixes)

As someone has tried numerous fixes then any warranty is void .

cheryl87

Oh great. So that's that then. Thanks anyway.

wealdroam

cheryl87 wrote: »

Oh great. So that's that then. Thanks anyway.

What did BHS say?

Not quite your scenario, but here is a short extract from MSE's Consumer Rights guide:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

You may find the rest of that article worth reading.

Big_Graeme

wealdroam wrote: »

What did BHS say?

Not quite your scenario, but here is a short extract from MSE's Consumer Rights guide:

You may find the rest of that article worth reading.

I do wish people would read the OP and the SOGA before they blindly quote stuff they either don't understand or have no clue about.

wealdroam

Big_Graeme wrote: »

I do wish people would read the OP and the SOGA before they blindly quote stuff they either don't understand or have no clue about.

The OP asked about rights.

The point I was making is that the consumer's rights are with whoever sold the thing.

I am sorry you didn't understand that... maybe you should read that article too.

Collabora

cheryl87 wrote: »

Oh great. So that's that then. Thanks anyway.

Not really, see what BHS say, if they cant help then see what Acer say about an out of warranty repair. It may be cheaper than replacing the laptop

Big_Graeme

wealdroam wrote: »

The OP asked about rights.

The point I was making is that the consumer's rights are with whoever sold the thing.

I am sorry you didn't understand that... maybe you should read that article too.

The machine was out of warranty, that is when the contract with the seller ends.

wealdroam

Big_Graeme wrote: »

The machine was out of warranty, that is when the contract with the seller ends.

Sorry, you are mistaken.

I agree, the manufacturer's warranty has ended, and that is the end of any responsibility of the manufacturer, but according to SoGA, a buyer has up to six years from the date of sale to seek a remedy from the seller (in Scotland it is five years from discovery).

Big_Graeme

wealdroam wrote: »

Sorry, you are mistaken.

I agree, the manufacturer's warranty has ended, and that is the end of any responsibility of the manufacturer, but according to SoGA, a buyer has up to six years from the date of sale to seek a remedy from the seller (in Scotland it is five years from discovery).

There are loads of caveats with that.
You don't automatically have the right to have it sorted.

wealdroam

Big_Graeme wrote: »

There are loads of caveats with that.
You don't automatically have the right to have it sorted.

That's right.

But you saying...

Big_Graeme wrote: »

The machine was out of warranty, that is when the contract with the seller ends.

...is far from the truth.