Mobile faulty again after second repair

FlyEmirates

I have an HTC One M8 on contract with EE. It was bought on June 2014 with Phones4U (now closed), so only about 6 months old.

After about 4 months, the touch screen stopped working. It wasn't dropped etc, it just started getting progressively worse from the outside in. I contacted HTC directly and arranged collection for repair.

About 3 weeks later, it arrives back. I open the box to find that the half the screen is hanging off as if it hadn't been glued back on properly. I contacted HTC again to find that their only solution was for me to send it back again. :mad: I complained about how it wasn't fair and demanded a replacement with no success. So I [FONT=&quot]regrettably[/FONT] sent it away again.

It came back after another 3 weeks and it seemed ok. Currently, about a month later, the screen has come lose again. I have also noticed a severe drop in signal in places where I would normally get full reception, as if the receiver has been damaged.

I really don't want to send it away again. I'm paying £38 a month for a phone, and I will have been without it for over 2 months. Who's to stay that it won't back unfixed again either!

What options do I have? Has anybody encountered a similar situation and can give any tips on what I should do? EE are doing a courtesy service for P4U costumers but I'm near certain they will just book the repair service like I did. Any help will be fantastic. Thank you.

Collabora

The phone and contract are different regardless phone or not your have an airtime contract with EE. As P4U have gone, you could contact the administrator, but best just to contact HTC, who can only repair as they have no contract with you.

grumbler

Your rights under the manufacturer's warranty are very vague.
Your rights against the supplier are stated by the SoGA, but it was p4u, and you have possibly waived them already by contacting the manufacturer directly.

So, IMO, be happy with repairs and stop hoping for a replacement.

£38 that you are paying is not just "for a phone". Get a cheap spare handset if you don't have it.

Collabora

I would also recommend second cheap handset to be kept as a spare. At least if your main phone needs repaired you still have the use of a phone.

I got a good deal with tesco mobile as i only needed SIMO on a nano sim for my iphone but for the same price £7.50 a month i could get a SIMO or a phone contract, so i decided on a phone contract, this arrived yesterday, called tesco mobile asking to have the contract placed on nano sim, which they were happy to do, this arrived this morning along with a PAYG sim for the phone i got with the contract, so now i have a spare phone on same network that cost me nothing as i would have been paying £7.50 for SIMO.

you can pick up a Alcatel Onetough POPc1 from asda for £20 EE PAYG and you dont need to get a topup which you could use your EE sim in