MSE News: Pensioner Bonds launched today: go quick if you want one

Geoffo_M

cz7gdm wrote: »

The 65+ online on line application absolutely stinks.

When I first tried to use it, I couldn’t get beyond the initial screen – a bug subsequently fixed. Now I can get all the way to submitting the request to verify by Visa, and the transaction is declined. At that point, I have no choice but to cancel the transaction, which means I lose ALL the data on me that has been entered so far, and the system does not set up an account for me. When I next come in to try again, I have to re-enter everything from scratch. That is pathetic, lazy programming.

I have contacted my Bank. From their point of view, there is nothing appearing and there is no problem they are aware of with my account. I suspect there is a problem with the link from the NS&I site to VISA as the email confirming the declined transaction contains no VISA codes, only the NS&I site information.

The ‘Help’ line is continually engaged, so that is not much help.

Absolutely the identical experience I had - mine was Friday though, maybe it's been fixed by now. But all this should have been tested many times long before the launch. A tuppeny halfpenny building society would have got it better than this