4 days before completion... New house flooded.

Peronihull

So we exchanged last Friday... yay

Unfortunately we've had a bit of a set back. I just went round to propery to run thru the electrical quote and plan where to put points etc and rads ahead of a site visit by our builders on Friday.

When we opened the door we've seen that the kitchen is now flooded... In fact it's the whole ground floor. The kitchen tap was left on. Not sure how and as the overflow is disconnected it's just run out over the floor. Carpets are under about an inch. It's moved up the wall to about a meter. Estate agent sorting it out and insurance coming on tomorrow so not sure if it will impact the works planned.

This is an actual nightmare!!


Does anybody have any words of wisdom to re assure me that I'm not going to be homeless!!

kev25v6

New house redecorated for free by the insurance, can't complain lol

Marktheshark

Get an Aqua vac and get as much up as you can ASAP.

Peronihull

kev25v6 wrote: »

New house redecorated for free by the insurance, can't complain lol

That was the "silver lining" the EA suggested whilst scooping out the water with a cup...

Peronihull

Marktheshark wrote: »

Get an Aqua vac and get as much up as you can ASAP.

We don't have access, so I can't actually arrange anything... I've suggested it's done as soon as possible....

Marktheshark

Thought you said you had exchanged ?
Who's got the keys to your house then and why ?

The Insurance are going to want to know and what you did to mitigate the damage.

DTDfanBoy

Marktheshark wrote: »

Thought you said you had exchanged ?
Who's got the keys to your house then and why ?

The Insurance are going to want to know and what you did to mitigate the damage.

I suspect you're confusing exchange and completion

Peronihull

Marktheshark wrote: »

Thought you said you had exchanged ?
Who's got the keys to your house then and why ?

The Insurance are going to want to know and what you did to mitigate the damage.

Yes we exchanged last Friday. Due to complete on the 19th. We don't have the keys and any visits are escorted by EA. So at the moment they have the keys.

At this stage it's not our house. So we can't mitigate the damage. The vendor has informed their insurers and I'm waiting to hear...

flora48

Did you insure the property from the exchange date? It is usually recommended that the buyer takes out insurance from this date.

Peronihull

flora48 wrote: »

Did you insure the property from the exchange date? It is usually recommended that the buyer takes out insurance from this date.

Yes we did.

moneyistooshorttomention

Sounds like its the previous owners fault it flooded, ie "kitchen tap left on".

Guess the other thing OP needs to know now is if its the guilty parties' insurer (ie the vendor) or the innocent parties (ie their own).

Would it be of benefit to OP to get the EA to give a written statement that he had been with OP when he went round and confirm that the cause was that tap being left on (as the burden really shouldn't fall on OP's insurers) and maybe a bit of proof its vendors fault might place it "on the correct shoulders"??