Avoid EE at all costs!

avoid_EE

I don't know where to start with how incompetent and down right disgraceful EE have been when i tried to switch broadband provider in autumn last year. I took MSE advice on deals and opted for the EE broadband offer around September time. On contacting EE twice about the switch we were promised a seemless switch from talktalk to EE and all seemed hassle free with a good saving. We ended up waiting about two and a half weeks just for the router after being disconnected from talktalk, then there seemed to be several delays on the connection going live, for one reason or another. Call centre staff were useless and lied on several occasions which i caught them out at. On finally having had enough and refusing to wait any longer after 3 and a half weeks with no broadband service we cancelled and decided to find another provider. All this was confirmed on three seperate occasions with EE that there were no fee's no payments etc outstanding or incurred, as i would bloody well think seeing as they have inconvenienced me greatly and provided no service at all. I thought that was the end of the bad experience, but EE sent me a lovely christmas card like many other customers that cancelled.. a debt collection letter from Buchanan, Clark and Wells for £132 on christmas eve. Lovely. I received another one a week later and several texts, followed by a first letter from EE looking to mug me for £132 for all the inconvenience and hassle they caused me. Seriously if you ever think about using any of EE's services, don't. there are loads of people out there with similar experiences to this and you will regret it!!!! Shame on Money saving expert for continuing to promote EE's offers as well in my opinion. there is more to be considered in a deal than just cost these days with such terrible customer service and frankly abuse of the law when it comes to termination of unfulfilled contracts and attempts to collect money that is not due to them. Absolute shambles and disgrace

EE

avoid_EE wrote: »

I don't know where to start with how incompetent and down right disgraceful EE have been when i tried to switch broadband provider in autumn last year. I took MSE advice on deals and opted for the EE broadband offer around September time. On contacting EE twice about the switch we were promised a seemless switch from talktalk to EE and all seemed hassle free with a good saving. We ended up waiting about two and a half weeks just for the router after being disconnected from talktalk, then there seemed to be several delays on the connection going live, for one reason or another. Call centre staff were useless and lied on several occasions which i caught them out at. On finally having had enough and refusing to wait any longer after 3 and a half weeks with no broadband service we cancelled and decided to find another provider. All this was confirmed on three seperate occasions with EE that there were no fee's no payments etc outstanding or incurred, as i would bloody well think seeing as they have inconvenienced me greatly and provided no service at all. I thought that was the end of the bad experience, but EE sent me a lovely christmas card like many other customers that cancelled.. a debt collection letter from Buchanan, Clark and Wells for £132 on christmas eve. Lovely. I received another one a week later and several texts, followed by a first letter from EE looking to mug me for £132 for all the inconvenience and hassle they caused me. Seriously if you ever think about using any of EE's services, don't. there are loads of people out there with similar experiences to this and you will regret it!!!! Shame on Money saving expert for continuing to promote EE's offers as well in my opinion. there is more to be considered in a deal than just cost these days with such terrible customer service and frankly abuse of the law when it comes to termination of unfulfilled contracts and attempts to collect money that is not due to them. Absolute shambles and disgrace

Hi

I beleive I have spoken to you on another thread.

I do apologise for the issues you have faced.

If you would like me to bring this up with customer services please email [EMAIL="jade.taylor@affiliatewindow.com"]jade.taylor@affiliatewindow.com[/EMAIL] with a contact number and outlining the issues you have faced.

Thanks
Jade- Representing EE