MPPI - Yorkshire Building Society

[Deleted User]

Fizzy11 wrote: »

Just for info financial ombudsmen say our claim will be upheld so we'll see.

I think the call centre operator at FOS has simply told you to pursue your complaint. The call centre is renowned for never telling a caller they have no complaint or little chance of success.

Regardless, you may well still be successful.

dunstonh

Fizzy11 wrote: »

Just for info financial ombudsmen say our claim will be upheld so we'll see.

It is either upheld or it is rejected. So, there is nothing to see. You seem to be indicating that it has been upheld. That is unless, as Moneyineptitude suggests, that you were just talking to the FOS telephone line. They are notorious for agreeing with everything you say and telling you that you have a case.

So, if the FOS have said your complaint is upheld, what reason did they uphold it for as the reasons you have given are not things that you see frequently upheld at the FOS. It may help others to know why yours was upheld

magpiecottage

Not seen this thread before. However, hypertension could lead to a wide range of exclusions - stroke, heart attack and various others so I think there is a higher chance of an uphold in this instance.

Fizzy11

Money ineptitude I would not put on here a conversation with a call centre. YBS claim that this policy was sold face to face which it was not & fortunately I had a letter proving that YBS sold it via post. We were not asked any medical questions & according to FB this means that they can not then refuse to pay out on a claim due to pre-existing medical condition, Had a letter from FO saying complaint upheld & now waiting for offer from YBS.

As I said I would not give hope to the others if I wasn't certain of my facts.

[Deleted User]

Fizzy11 wrote: »

Money ineptitude I would not put on here a conversation with a call centre.

FOS are the final arbiter of disputes between financial institutions and their customers, but they are not in a position to tell customers the result of their complaints until the firm concerned has had time to consider the concerns highlighted.
In your earlier post, you indicated otherwise.

Fizzy11

The FOS has written to us saying that in their opinion this complaint should be upheld & they also sent us a copy of the letter they have sent to YBS laying out why the claim should be upheld. IMO the YBS will not be aware of a letter from them saying that they were in effect selling by post. Also according the FOS it's also to do with the size of the wording on the Mppi form.

We will see.

[Deleted User]

If a FOS adjudicator has ruled in your favour then the Bank have to abide by their decision in normal circumstances.. That means that your complaint is upheld, not that it will be upheld.

However, the Bank can appeal the decision (just as you could if the positions were reversed), but they'll only do that if they feel particularly strongly that the decision is wrong.

Fizzy11

Just to let you know Moneyineptitude our case was upheld & we have now received full compensation plus interest at 8%. This case is a lesson to people to keep everything when taking out any kind of finance. YBS claimed that MPPI was sold at the time of the mortgage this was incorrect & I had a letter from YBS literally telling us to read the application for it 6 weeks after we applied for the mortgage. There was no question regarding pre-existing according to FO & the question as it was hidden on 7 of 8, the print was smaller than page 1. If people had six months free MPPI the chances are it was sold as just a sign this rather than going through it in branch.
I feel well chuffed that I did this & won. No offence meant to anyone but if you feel you have grounds for miss selling try.

[Deleted User]

Moneyineptitude wrote: »

you may well still be successful.

Moneyineptitude wrote: »

That means that your complaint is upheld, not that it will be upheld.

Fizzy11 wrote: »

Just to let you know Moneyineptitude our case was upheld

I think we already established this earlier in the thread. It was the manner of some of your responses which made others suspect otherwise.
My two posts above indicate that, while I wasn't sure you were successful, it was not a forgone conclusion that you would fail.

You declared that FOS had said you would be successful, but the reality was they had told you that you were already successful.

Regardless, thanks for letting me know (again).

Nasqueron

The irony of course would be if the OP is suddenly sick or loses their job and can't pay off the mortgage due to lack of MPPI