Wrong sofa ordered by sales assistant at dfs, unfortunately I singed the paper work w

wiogs

Iwanttobefree wrote: »

While I understand what most are saying, if the average person in the street orders a particular sofa, the salesman writes down the order, you sign, often as far as you are aware, what he/she has written down is what you have requested.

You don't know the wording they have used isn't for what you've requested, so I sympathise with the OP.

Did you buy it on a credit card? If so, I would contact them and see if they can sort it out for you. I made the mistake of using one of those sofa companies SCS, had it delivered, had problems, they were trying to wriggle out of it etc, one call to the credit card company, explained what was happening, how they were messing me around, they said to leave it with them, they would contact SCS and the following day SCS completely changed their mind, gave me a full refund and picked up at their cost.

I then got one much cheaper and much better quality from Argos.


On a seperate note, I was mocked on both forums, a debt collecting agency and Halifax, had a solicitor tell me I'm wasting my time when I had a their word against mine situation (was for £15k). I won.

edit: just seen the post before mine

Can't see why the credit card would want to get involved. The OP got the sofa they signed for in the shop.

Not the sofa they wanted I agree but dispute is nothing to do with CC company.

Collabora

arcon5 wrote: »

You are not expected to be an expert in what all the models are called.

you don't need to be an expert if you say ordered the Carlton Suite and the salesman writes Classic Suite on the order form then you sign for the Classic Suite

You should know what suite you ordered and then read the order form before signing to make sure it is correct.

bod1467

OP - can you tell us exactly what sofa was wanted, and what was actually ordered and delivered please? Basically, what did the SA write on the form, and what should (s)he have written?

(If the difference in name/description is very minor then what Iwanttobefree said is not unreasonable).

Collabora

bod1467 wrote: »

(If the difference in name/description is very minor then what Iwanttobefree said is not unreasonable).

No Iwanttobefree got it wrong as what he stated would imply the salesman wrote the exact model the OP wanted down and delivered a different one, but the OP stated he wrote the wrong model down which they signed agreeing too

sheramber

I shows the sales assistant the sofa I wanted

So maybe,

OP pointed to the sofa and said I want that one. Did not know the name of it.

SA wrote down 'a name' on the order form. Unfortunately, it was the wrong name, not the name of the sofa the OP wanted but she didn't know that as she didn't know the name of the sofa she wanted so she signed the order form in good faith that the SA had ordered what she wanted.

Collabora

sheramber wrote: »

I shows the sales assistant the sofa I wanted

So maybe,

OP pointed to the sofa and said I want that one. Did not know the name of it.

SA wrote down 'a name' on the order form. Unfortunately, it was the wrong name, not the name of the sofa the OP wanted but she didn't know that as she didn't know the name of the sofa she wanted so she signed the order form in good faith that the SA had ordered what she wanted.

so the OP should of taken note of the name of the sofa she wanted to check it was correct on the order

mgdavid

Iwanttobefree wrote: »

So the customer looks at the wording, asks the salesman, that's definitely model a b c, the salesman says yes.

A few weeks later model x y z turns up and the shop refuses to budge claiming that's what the customer signed for.
......

Except that's not what happened is it? Please read post #1 and stop making stuff up.

bod1467

Collabora wrote: »

No Iwanttobefree got it wrong as what he stated would imply the salesman wrote the exact model the OP wanted down and delivered a different one, but the OP stated he wrote the wrong model down which they signed agreeing too

We are obviously reading different words in Iwanttobefree's post, as that is NOT what I infer from the post. In fact I infer the exact opposite ... SA wrote down a sofa name, OP asked if that is the sofa they had been discussing, SA said yes, sofa that turned up matched the order form but was NOT what they had been discussing.

So if the name difference is minor then that could explain the confusion.

LilElvis

bod1467 wrote: »

We are obviously reading different words in Iwanttobefree's post, as that is NOT what I infer from the post. In fact I infer the exact opposite ... SA wrote down a sofa name, OP asked if that is the sofa they had been discussing, SA said yes, sofa that turned up matched the order form but was NOT what they had been discussing.

So if the name difference is minor then that could explain the confusion.

Agree.

My reading is that the OP chose a sofa, say style "Comfy", which had a lounger attachment. The assistant wrote the order to read "Comfy sofa", which the OP then signed. What the OP didn't realise was that there were two variants - the plain sofa and the one with the lounger attachment - so the one she wanted should have been described as "Comfy sofa with lounger". As the two variants had the same selling price there was no other flag that the sofa described on the order form wasn't the correct model.

I am willing to stand corrected if I have misread the scenario.

bod1467

mgdavid wrote: »

Except that's not what happened is it? Please read post #1 and stop making stuff up.

Perhaps YOU should read post #1 and stop making stuff up?

Myself and LilElvis have suggested a scenario that could account for what has happened. (None of us will ever know though, until/unless the OP comes back to clarify).