Bank shortfall- help!

planteria

what does Mr Balso have to say about it?

colsten

planteria wrote: »

what does Mr Balso have to say about it?

He probably wouldn't admit to quickly slipping a grand into his pocket. Not any more than the Halifax cashier would, lol. The essential difference between the two being that Mrs Balso could at all times watch what the cashier was doing with her £2,500.

There is just about nil chance that the FOS will find in her favour, unless she can provide evidence of the cashier stealing £1,000 under her very eyes.

NotRichAtAll

Am fairly sure if i had an envelope with £2500 i would not leave it on the bloody mantlepiece. Why did hubby open the envelope does he normally do this for you. On the few times that i have taken similar amounts out of the bank i have never had the envelope sealed by the cashier i have also never taken my eyes away from the transaction process. And the cashier has always counted the cash out for me without me even having to ask, i guess it just becomes routine for them after a while.
Now i could understand if the cashier looked like this "teller"


however i am guessing this was not the teller in question, therefore i would be looking closer to home. Maybe hubby steamed it open sunday night when you were tucked up in bed...............

colsten

NotRichAtAll wrote: »

Maybe hubby steamed it open sunday night when you were tucked up in bed...............

May be the missus steamed it open whilst the hubby was playing football / down the pub / sleeping, and paid the credit card or the catalogue account with it?

Or may be Balso69 just got confused between her accounts as she has at least 2 Halifax accounts as she mentioned "....then looked into a query I had with my other debit card, then I left the branch".

Minx1986

I can see the points of everyone here, but my first thought is, when a cashier hands over £2500, don't they have to seal it in a little thin pink/yellow/red paper-like napkin holder?? Which they stamp with the branch info?

Either way, think you've been a bit too trusting in anyone except yourself.

Thrugelmir

Balso69 wrote: »

I will still write to the ombudsmen and try everything I can but I will not be banking with halifax anymore and will check my money!

Some customer are more trouble than they are worth. Banks have many customers they'd happily see the back of.

freezspirit

Can't really advise but when I've taken a large amount of cash out from the bank, any over £1000 cashier counts it out, then another member of staff checks on the electronic scale and signs to confirm/witness which goes into the till, cash is put in an envelope and passed over to me. This has happened in both TSB and Barclays so thought it was standard practise.


I know people are saying its impossible to happen however before Christmas I was in Barclays and another customer was getting a large amount out in cash was handed half whilst the other half was getting rechecked, customer got distracted and was on his way out the door of the bank when another cashier noticed money on the digital scale. Just think one more step and the money wouldn't of been his.

David_Aston

Balso69 As you regularly take out two and a half grand, this loss of a thousand is surely just a drop in the ocean?

RuthnJasper

Balso69 wrote: »

Yes she counted it out that's why I felt no need to check it.

But the cashier's till also balanced that day, according to the bank. Add to that the fact that she would have had to continue serving other customers in a calm and professional manner, whilst having £1,000 of stolen cash on her person.

I'm not having a go, Balso, and I am sorry that this has happened. But it doesn't seem likely that it was the cashier.

Occam's Razor and all that. Hope the mystery gets solved for you.

Wheres_My_Cashback

Jackanory, Jackanory, Jackanory !