BT Infinity Frustration

wongataa

NeverEnough wrote: »

As long as you have done your own checks ie that your own modem and router are not at fault, book the visit as the £130 threat is a constant with Bt - they do it all the time!

It's not really a threat. They keep stating it to make sure that the customer knows that if the problem is found to be with their wiring/setup they will be charged. It is a little annoying if you know the case to be otherwise but it's a small price to pay for BT getting complaints from customers who were charged that didn't realise they would be.

kwikbreaks

Fortuitous that this thread got reawakened as today is the 26th when the install was rescheduled. I thought it was going to be the OP saying they'd showed up.

Hopefully somebody will this time around.

johnouk_2

Well if I knew all of this I wouldnt of bothered moving!

Order 29/12/14 for install today for PM appointment... Never guess no one turned up.

It amazes me how a company gets away with this, why dont we all do this not bother turning up for work, or even paying bills

Here we go, wheres my phone!

englandslasthope

No show for me too on Friday 30th January. Half a days lost work, areas cleared and ready. Some excuse about "not on our suppliers system" Now won't even speak to me about a possible appointment until 10th February. Hopeless!
I am guess they can get away with this because there's no competition round here. If I treated my customers like that I soon wouldn't have any.
Having lost my Virgin account because of the move to Talk Talk I'm looking at a complete loss of service very soon, just perfect for a small business.