Paypal chargeback

mrcol1000

Go on a website such as Parcel Monkey. Put in the size and weight of it, you will then be given options on a courier for it. You can then offer to send it by courier yourself and charge extra for the courier.

As it has been mentioned, that would be far safer and you can have some control over it too.

theonlywayisup

wishuponastar wrote: »

Hi everyone,


I have an item that is advertised locally for local collection, as it is a fragile item. Anyway a person wrote saying they would really love it but she couldn't collect so could I post it if she arranged courier.


I said I would and she asked me how best to pay. She said she could pay by paypal.


However after reading the posts on here about the experiences of paypal chargebacks I'm a little worried. If she paid, and I let the courier pick up the item, could she do a chargeback? As if she has arranged the courier I wouldn't have a tracking number to provide.


Am I correct in my thinking? Any advice would be appreciated.


Thanks.

I can see you posted this elsewhere, whilst it might be ok for newbies to post adhoc like this, you have enough posting history to understand how a forum works.

wishuponastar

OK, I take your point, sorry for the confusion and for posting in two places.


I wasn't sure where best to post as it was after reading the thread I realised my question. But then I thought it needs to be a new question as it's not directly an answer to the thread question.




I will delete the one from this thread.

martindow

bxboards wrote: »

Only by accepting Paypal do you expose yourself to chargebacks in the first place - other payment methods do not allow buyers to attempt defraud sellers in the first place! Paypal is one of the least safe payment methods to accept, as it exposes you to fraudsters, chargebacks and payments by stolen credit cards.

What are you suggesting? Few buyers will want to make a bank transfer when they don't know and trust the seller. Paypal gives buyers confidence so they will buy from strangers.

bxboards

martindow wrote: »

What are you suggesting? Few buyers will want to make a bank transfer when they don't know and trust the seller. Paypal gives buyers confidence so they will buy from strangers.

I do not disagree with any of that.

Nevertheless, Paypal exposes sellers to credit card chargebacks, this is beyond dispute as the existance of this thread and others shows.

I am suggesting that as Paypal is the credit card processor, it should be up to Paypal to ensure payments are authorised, and if a 'buyer' claims otherwise, Paypal should bare this cost, not the seller as they never had any visibility to the credit card.

soolin

bxboards wrote: »

I do not disagree with any of that.

Nevertheless, Paypal exposes sellers to credit card chargebacks, this is beyond dispute as the existance of this thread and others shows.

I am suggesting that as Paypal is the credit card processor, it should be up to Paypal to ensure payments are authorised, and if a 'buyer' claims otherwise, Paypal should bare this cost, not the seller as they never had any visibility to the credit card.

The OP does have full seller protection though, I'm not sure why you suggest otherwise. OP shows PayPal item was posted by uploading POP and PayPal re release the funds to the OP and take the debt on themselves.

it works as I did this myself only recently and I don't think it is helpful for sellers to be told that they need to give up and roll over- when a simple proof of postage will ensure PayPal takes the debt on.

We all need to ensure that sellers know what protection they can invoke, not just scaremonger them into thinking they have no protection.

bxboards

soolin wrote: »

The OP does have full seller protection though, I'm not sure why you suggest otherwise. OP shows PayPal item was posted by uploading POP and PayPal re release the funds to the OP and take the debt on themselves.

it works as I did this myself only recently and I don't think it is helpful for sellers to be told that they need to give up and roll over- when a simple proof of postage will ensure PayPal takes the debt on.

We all need to ensure that sellers know what protection they can invoke, not just scaremonger them into thinking they have no protection.

The best protection is not to take Paypal at all.

It's chicken and egg - you only need protection because Paypal exposes you to these credit card scams in the first place. No credit cards scams - no need for 'protection'

It's far too easy for a buyer to decide they don't fancying paying for something, and make a !!!! and bull chargeback or claim, and then getting the seller to jump through hoops to defend it. Taking Paypal enables this scam, which is why people always need to be very careful taking Paypal payments.

This isn't scaremongering - Paypal scams are common - there are two on the front page of this forum alone. There is 'protection' but only because the payment method has lefy the seller exposed in the first place...chicken and egg..chicken and egg....

SUPERJULES

Thanks everyone for your input, I'll let you know once paypal has responded.:cool:

SUPERJULES

I received a reply from Paypal a little while ago and I'm happy to say I am covered by the seller protection by providing pop.

My faith in Paypal has been restored, and I thank you all once more for your experience/advice.

martindow

bxboards wrote: »

The best protection is not to take Paypal at all.

It's chicken and egg - you only need protection because Paypal exposes you to these credit card scams in the first place. No credit cards scams - no need for 'protection'

But as this thread shows there is protection. Traders are open to charge backs on card payments through Paypal or accepting cards directly. But these are easily defended by showing that items have been sent. In fact Paypal gives more protection than card processors.

The reality is that online sales would not work if buyers had to pay using a method where they could lose their money and receive nothing.