Paypal chargeback

SUPERJULES

Not happy!

A guy bought 6 faulty ps3 controllers (sold as faulty) in November for £29 on buy it now. He didn't pay straight away so after a day I asked him when he was going to pay and he said in about 4 days time as he didn't trust the internet where he was:whistle:

Anyway for whatever reason he paid a few hours after that, and the next day I sent off the parcel via Royal mail second class retaining proof of postage.

Today paypal have done a chargeback for the £29 to my account so it's in the red, it says the payment was unauthorised! how can this be the case. How can this be allowed? It's not like he's saying he hasn't received the parcel.

Does anyone have experience of this please as it's peed me off, thanks.

I've let paypal have the proof of postage.

Collabora

he used a stolen card to make the payment and the true card owner had reported this and did a chargeback

theonlywayisup

SUPERJULES wrote: »

Not happy!

A guy bought 6 faulty ps3 controllers (sold as faulty) in November for £29 on buy it now. He didn't pay straight away so after a day I asked him when he was going to pay and he said in about 4 days time as he didn't trust the internet where he was:whistle:

Anyway for whatever reason he paid a few hours after that, and the next day I sent off the parcel via Royal mail second class retaining proof of postage.

Today paypal have done a chargeback for the £29 to my account so it's in the red, it says the payment was unauthorised! how can this be the case. How can this be allowed? It's not like he's saying he hasn't received the parcel.

Does anyone have experience of this please as it's peed me off, thanks.

I've let paypal have the proof of postage.

It can happen for a number of reasons. He doesn't recognise the transaction, his card was used by someone else, he is scamming.....etc.

If you have the proof of posting, upload it to the chargeback details and confirm the fact in text in the box.

That will be sufficient for the seller protection programme to kick in, as long as you posted the item to the address on the transaction and it is eligible for protection (which it is).

SUPERJULES

Thanks for your replies, I never thought about it being a stolen card.

Hopefully it'll rule in my favour but I'm not holding my breath:o

theonlywayisup

If you have complied with seller protection rules it will go in your favour but may take some time. Any fee (usually £14) will also be covered.

sequence

You can win with the proof of postage. Just make sure you upload a copy to the case. It can take a month to sort out though, so don't hold your breath.

soolin

I have just won a similar case and my funds were released back to me on day 6.

I uploaded my proof of postage into the dispute, (one tip, double check it shows as there is a double click to get it to go rather than just an upload button). Under other evidence I added a statement along the lines of

' I have uploaded my proof of postage showing item was sent to the address given to me by PayPal and invoke my seller protection as I am covered against loss'.

SUPERJULES

soolin wrote: »

I have just won a similar case and my funds were released back to me on day 6.

I uploaded my proof of postage into the dispute, (one tip, double check it shows as there is a double click to get it to go rather than just an upload button). Under other evidence I added a statement along the lines of

' I have uploaded my proof of postage showing item was sent to the address given to me by PayPal and invoke my seller protection as I am covered against loss'.

Just checked and it's there thanks, hopefully it'll get sorted although it's put me off selling on ebay/accepting paypal as payment.

andycris3107

Not sure why it would put you off using PayPal - if you win the appeal (which you should if you can prove you mailed it to the buyers address) then you will get a full refund. That's something you wouldn't get if it were any other payment method. when someone's out to scam you PayPal offers the greatest protection.

bxboards

andycris3107 wrote: »

Not sure why it would put you off using PayPal - if you win the appeal (which you should if you can prove you mailed it to the buyers address) then you will get a full refund. That's something you wouldn't get if it were any other payment method. when someone's out to scam you PayPal offers the greatest protection.

Only by accepting Paypal do you expose yourself to chargebacks in the first place - other payment methods do not allow buyers to attempt defraud sellers in the first place! Paypal is one of the least safe payment methods to accept, as it exposes you to fraudsters, chargebacks and payments by stolen credit cards.

RMS2

wishuponastar wrote: »

Am I correct in my thinking? Any advice would be appreciated.


Thanks.

Yes. Find some other way, you do the courier (you charge her before it's sent) or she collects or she pays differently. Or you carry on and run the risk of losing your money.