Claiming compensation: Vodafone move the goalposts

Enigmaman

The local Vodafone mast was out of action from March until early December last year.

I reported it to Vodafone in October - told me when I reported it that I would be entitled to compensation - but that it would only be paid once the issue was fixed.

When I last checked with them (they assured me that I would receive a text alert when it was fixed, but I did not) they told me that it had been fixed the previous day. They then said that I would only be entitled to compensation from the date that I reported the issue. They did credit my account with roughly two months' line rental, but they have seriously moved the goalposts.

They assured me on multiple occasions that the compensation would start from the date that the network problems began, only to change that once the issue was resolved.

Naturally, I have queried this, pointing out what I was originally promised, but they insist that compensation is only payable from the date that I reported the issue.

Does anyone know what my rights actually are here? Anyone been in s similar position?

chanz4

From when you reported, as this is when you have noticed the issue

Enigmaman

Thanks, but that is not necessarily so.


I noticed the issue a long time before I reported it.

chanz4

Enigmaman wrote: »

Thanks, but that is not necessarily so.


I noticed the issue a long time before I reported it.

that's your fault then, not theres

Enigmaman

Rubbish.






How can their network problems be my fault? If everyone reported a problem every time a call dropped or they couldn't get online via 3G it would be absurd.














Anyway, not your comments ignore the fact that Vodafone promised me the compensation themselves.


Moreover, they backtracked yesterday and agreed to pay up. What have you got to say to that?

chanz4

your lucky, what have you got to say to that

Enigmaman

And the more determined and persistent I am, the luckier get.