Mobile Phone become fault 1 month out of warrenty

Arron17

I have a LG Nexus 4 phone and it has suddenly developed a fault where the battery drains in around 7 hours, that's standby time with everything off. This isn't acceptable for a phone so I called Google who I purchased it from, after going through troubleshooting with none of it working they told me that apparently after 2 years a 7 hour battery life is expected, which is ridiculous, and that there 1 year warranty is up so I have to call LG.

After ringing LG they tell me that they have a 2 Year warranty and that mine ran out last month so I have to pay for a repair.

I understand that the lithium batteries lose charge and degrade over time, but it's not done that in this case. It has literally gone from working fine lasting days to only lasting 7 hours in the space of a couple of days, it has also been overheating so I would consider this a manufacturing fault it might not even be battery related.

Is there anything I can do to get them to fix it for free. It has stop working properly just outside of warranty and for a £240 phone to stop functioning properly after 2 years is not on. I still own phones from 10 years ago that work perfectly.

wealdroam

Arron17 wrote: »

I have a LG Nexus 4 phone and it has suddenly developed a fault where the battery drains in around 7 hours, that's standby time with everything off. This isn't acceptable for a phone so I called Google who I purchased it from, after going through troubleshooting with none of it working they told me that apparently after 2 years a 7 hour battery life is expected, which is ridiculous, and that there 1 year warranty is up so I have to call LG.

After ringing LG they tell me that they have a 2 Year warranty and that mine ran out last month so I have to pay for a repair.

I understand that the lithium batteries lose charge and degrade over time, but it's not done that in this case. It has literally gone from working fine lasting days to only lasting 7 hours in the space of a couple of days, it has also been overheating so I would consider this a manufacturing fault it might not even be battery related.

Is there anything I can do to get them to fix it for free. It has stop working properly just outside of warranty and for a £240 phone to stop functioning properly after 2 years is not on. I still own phones from 10 years ago that work perfectly.

Sounds like it could be a software issue.

Have you recently updated the software... added a new app... updated an app?

If so, maybe trying to undo that might be an idea.

Arron17

wealdroam wrote: »

Sounds like it could be a software issue.

Have you recently updated the software... added a new app... updated an app?

If so, maybe trying to undo that might be an idea.

I've factory reset it, and tried running it in safe mode. Better battery stats reports that the drain is 100% deep sleep. No apps are causing this.

This is what my battery graph looks like, and it doesn't make a difference if I enable aeroplane mode or how I use it, just the same constant drain.

i.imgur.com/wEzohWw.png

savemoney

Arron17

Can I keep the discussion in this thread about the warranty please. I have made a separate thread in the mobiles forum to discuss the technical issues with the phone.

frugal_mike

If there is an inherent fault then the retailer must repair, replace or refund. You can specify a preference, but can't force them into a remedy that is disproportionately expensive. If they pick refund then they can reduce the refund to account for usage.

However since it is more than 6 months from purchase any fault will be assumed not to be inherent. The onus is on you to prove it is indeed inherent (as opposed to fair wear and tear, misuse, or no fault at all). So, questions about what is causing the problem are very relevant here.

Arron17

frugal_mike wrote: »

If there is an inherent fault then the retailer must repair, replace or refund. You can specify a preference, but can't force them into a remedy that is disproportionately expensive. If they pick refund then they can reduce the refund to account for usage.

However since it is more than 6 months from purchase any fault will be assumed not to be inherent. The onus is on you to prove it is indeed inherent (as opposed to fair wear and tear, misuse, or no fault at all). So, questions about what is causing the problem are very relevant here.

I'm pretty sure it's a hardware fault. It's just a question of if it is the battery or not. And if it is the battery would they class this type of behavior wear and tear.

unholyangel

Arron17 wrote: »

I'm pretty sure it's a hardware fault. It's just a question of if it is the battery or not. And if it is the battery would they class this type of behavior wear and tear.

Batteries are usually regarded as consumables.

Even a power supply on a desktop pc will degrade over time until it finally is not able to provide enough power to boot up.

bloss0m

Might be worth trying a new battery though there not that expensive

JJ_Egan

Battery is a consumable you have no warranty on it now .
If the phone is faulty then as posted you claim against the vendor .
But i would buy a new battery first .

Arron17

unholyangel wrote: »

Batteries are usually regarded as consumables.

Even a power supply on a desktop pc will degrade over time until it finally is not able to provide enough power to boot up.

What about if it's a non-replaceable battery? You can replace a power supply on a PC when it's faulty. If something you can't replace yourself breaks then surely it's up the manufacturer to fix it. And the fact it's broken just after warranty is what annoys me most. If it was 6 months or a year I wouldn't mind as much. But these things always seem to stop working just when the manufacturer doesn't want anything to do with them.