wrong dates on booking holiday

Voyager2002

Gleeful wrote: »

Why would it be a technical issue? It is likely to be an issue at the OP's end and the user would have been asked to confirm the dates several times before booking.

And it is likely that the booking was created with the hotel once she hit 'book' - an email is sent to the supplier immediately.

If she does do a chargeback, OTB will be asked to defend this, and will simply need to provide evidence of the customer journey booking the wrong dates and she will lose the chargeback

It's not a great idea.

OP - ask for screenshots of you booking the wrong date. If it proves you did book the wrong date, try and get them to reduce whatever admin fees they will charge for the changes.

I don't work for OTB by the way!

The OP's account does sound like a technical issue...

mgdavid

Voyager2002 wrote: »

The OP's account does sound like a technical issue...

....with the OP's input.

callum9999

Voyager2002 wrote: »

The OP's account does sound like a technical issue...

But it doesn't at all sound like a technical issue with the OTB site.

To me, it looks like the app/webpage refreshed itself at some point between them finding the holiday and them actually booking it, and they didn't notice that the dates had changed.

I really don't think it's at all likely for an automated system to be told one date and then book a completely different random date. If it was over the phone then human error on their part could be blamed, but computer error?

If OTB promised a free change and are just not getting back to them, then hopefully if they contact them again tomorrow they might be able to resolve it.

Tygermoth

I work for a company that uses a booking system (not holidays but very specific mandated training days)

The amount of people that come through to the complaints team that swear blind the dates they picked were not correct and it was a system issue is staggering.

We then send them the screen shot, the date confirmation page, the check back confirmation as well as the email that was sent with the correct dates. however due to the nature of the training the booking is non refundable so they still scream blue murder it was not their fault in attempt not to have to pay. they also try the CC charge back noted above. We vigorously defend these. (when this fails they also lie and plead ill health or bereavement in attempt to sway a refund and get indignant if proof is requested)

We are relatively small, booking wise So I am sure the company in question as a large provider will also be able to defend claim against it being a systems issue.