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Plusnet MAC

I'm not getting any good offers from Plusnet.

They told me if MAC is not used by the another provider I will get charge £30.

I would like to go with BT but their online service do not ask for MAC code? I have seen one of the posts before here that BT don't need a MAC code to process the switch but if that's the case I will get charge £30. Seems unfair.

What should I do?

Thanks
MS

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