Eon MSE Collective switch

Former_E.ON_Company_Representative:_Malc

Hi suchgreatheights

Certainly sounds like you're having a lot of hassle. It can sometimes take a while to switch suppliers but 5 November to until almost into February seems particularly long.

Why has the switch been stopped before? Is it us or the other supplier or both stopping the switch?

What type of meter do you have? Sometimes, with particular types of metering set up where there's two supply numbers, issues come up where only the one supply number is applied for. This usually applies to what's known as complex meters or Restricted Hour Tariff (RHT) meters. These meters are often associated with all electric properties with storage heaters and water immersion heaters.

Losing suppliers might object to a switch if they've a valid contract or where there's debt on the account.

I'm speculating wildly here, though, suchgreatheights. It could be something else entirely. If you post a few more details I'll be able to give you a better steer.

Malc

PS/ What tariff have you asked for?

inm76

Hi Malc,
I switched on the 7th of November and it is apparently still on-going. When I log in to my account, it says:



We're now setting up your electricity account for you

We're finalising your account with your current supplier and hope to have your account up and running in just a few days. It's too late for us to now use any readings that you give us as the opening readings on your account, but if you do send us any, we'll keep them and use them to ensure your bills or statements are accurate.

We hope to have your account with us around the 19th Dec 2014


I've submitted meter readings twice as requested, not really sure what's happening now....


My direct debit has been partially set up, but no next payment date showing or amount.

Bobstheword

Had an email from E.on this morning to say that the switch is complete. :j It is 22 days since switchover was completed. I am hoping that will now be passed to CEC/MSE to trigger the £15 per fuel cash back in due course.

SSE has paid refund which more than covers the payment I made to E.on for a January payment prior to the DD starting in Feb. Signed onto the E.on account and the payment is showing.

Feeling quite relieved that switch is finished. It has taken two and a half months.

Former_E.ON_Company_Representative:_Malc

inm76 wrote: »

Hi Malc,
I switched on the 7th of November and it is apparently still on-going. When I log in to my account, it says:



We're now setting up your electricity account for you

We're finalising your account with your current supplier and hope to have your account up and running in just a few days. It's too late for us to now use any readings that you give us as the opening readings on your account, but if you do send us any, we'll keep them and use them to ensure your bills or statements are accurate.

We hope to have your account with us around the 19th Dec 2014


I've submitted meter readings twice as requested, not really sure what's happening now....


My direct debit has been partially set up, but no next payment date showing or amount.

Hi inm76 and sorry for the late reply.

We've had quite a few issues with opening meter readings entered online recently. A specialist team were handling these queries. I believe most of the issues have been sorted but there are still a few outstanding.

If you're still affected, I'd have a chat with this team. The number is 0345 301 4905 and lines are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. Calls are charged at local rates or may be free if included in certain phone tariff packages.

It may be we've started supplying you from the date advised but the account isn't fully live on our systems yet as we're still sorting out the admin/online side.

Sometimes, the electricity and gas come over at different times. With a change of supplier, electronic messages go between us, the losing supplier and various third parties (distributors, meter operators, national databases etc). These parties can be different depending on the fuel. Messages follow separate paths and are dealt with in different ways/times by these parties.

If one fuel started before the other, we'll only have set up that part of the Monthly Direct Debit. The other will follow once that fuel comes over.

Once fully live, you might be interested in the Direct Debit Manager I mentioned to Bobstheword in post 6 above. Gives you a bit more control over the monthly payments.

Sorry again for the late reply but hope this is of interest.

Malc

Former_E.ON_Company_Representative:_Malc

Bobstheword wrote: »

Had an email from E.on this morning to say that the switch is complete. :j It is 22 days since switchover was completed. I am hoping that will now be passed to CEC/MSE to trigger the £15 per fuel cash back in due course.

SSE has paid refund which more than covers the payment I made to E.on for a January payment prior to the DD starting in Feb. Signed onto the E.on account and the payment is showing.

Feeling quite relieved that switch is finished. It has taken two and a half months.

Glad all's finally gone through Bobstheword and sorry about the delay.

Malc

suchgreatheights

Hi Malc

I believe the switch was stopped because of outstanding payments to be made, but in the case of both elec and gas these were settled immediately and I notified Eon within minutes that these were paid. From that point i.e. no outstanding debt, I was still told it would take a number of weeks to complete the switch. Hoping we are nearly there now. Standard meters I believe as on gas-fired combi.

To be honest I have not switched supplier before and believed it to be a pretty swift process (after all you can change bank accounts in 7 days) but I will certainly think twice before switching again unless a much better deal comes along.

Thanks for your reply

Former_E.ON_Company_Representative:_Malc

Hi suchgreatheights and thanks for replying.

I see. I suspect the switch was re-activated when you told us you'd cleared the balance with your existing supplier. As the application was made last November, the switch will be handled under the old system ready to start in February.

You'll receive a Welcome Pack before this explaining the switch and confirming details of the tariff.

Not much help now I know but, going forward, we've put a new system in place so switches go through in about two and half weeks or 14 calendar days cooling off plus 3 working days.

Hope this is of interest suchgreatheights.

Malc

mikeopvc

I joined MSE cheap energy club last week and applied to switch from Npower to Eon, I got an email yesterday saying:


We've received an update that your recent switch application to E.ON has not been successful. The reason given is that you're already being supplied by E.ON and this wasn't indicated on the application form.


I'm confused as I am definitely with Npower, I rang Eon and they confirmed they don't have me on their system.


The email states that the reason given is I'm already supplied by Eon, I'd like to know who has given this reason?


I have replied to the email and also sent a further two emails to MSE CEC but all I get back is an auto reply email, not very helpful really.


I think I'll cancel the cheap energy club account and use a different site to make the switch as it's clearly not working for me!


Can anyone from Eon check their system to see if an application was made and if so what the reason was for it not going through?


Please!

Bobstheword

Hi Malc
Any idea how long it takes E.ON to tell MSE CEC that my switch is complete. A week after I have been notified everything is complete, the Energy club site still says I have a switch in progress. Unless MSE is told I won't get my cashback.
Also less than 3 weeks after completing I was asked for meter readings and given my first bill. Not sure why when I am on quarterly billing. Or does everyone get quarterly bills at the same time and it is not dependent on when you join?
The link you provided in this thread to contact MSE CEC does not seem to lead to anywhere useful that would enable you to contact anyone (unless I am being blind)
Would be grateful if you could clarify.

Former_E.ON_Company_Representative:_Malc

mikeopvc wrote: »

I joined MSE cheap energy club last week and applied to switch from Npower to Eon, I got an email yesterday saying:


We've received an update that your recent switch application to E.ON has not been successful. The reason given is that you're already being supplied by E.ON and this wasn't indicated on the application form.


I'm confused as I am definitely with Npower, I rang Eon and they confirmed they don't have me on their system.


The email states that the reason given is I'm already supplied by Eon, I'd like to know who has given this reason?


I have replied to the email and also sent a further two emails to MSE CEC but all I get back is an auto reply email, not very helpful really.


I think I'll cancel the cheap energy club account and use a different site to make the switch as it's clearly not working for me!


Can anyone from Eon check their system to see if an application was made and if so what the reason was for it not going through?


Please!

Morning mikeopvc

We can certainly check to see if we've any record of an account, even a shell account (usually created when an application is made but not followed up). It may not, though, be possible to tell you why an application to switch has been rejected by your existing supplier. Often, a reason isn't given by the supplier objecting particularly if they feel it might compromise data protection.

It would help if you're able to let us have your supply numbers. These are the unique numbers that identify the meters at all UK properties. They'll be on your bills.

The electricity will be a 13 digit number also called the Meter Point Administration Number (MPAN). The gas is also known as the Meter Point Reference (MPR).

Hope this helps mikeopvc.

Malc