Refund when Class time has been changed?

MrsBurns24

My physio offers yoga classes on Monday evenings.
I signed up for 10 sessions (£80).
After 3 weeks the instructor said they were changing the class to Thursdays as she is finding the traffic too heavy to get there for Mondays. I can't make Thursdays.

I have been offered £56 credit, but I hope to remain uninjured and not need to visit the physio again this year.

I am struggling to find where in the consumer rights this might be covered. Most posts about 'services' talk about something substandard. This is not substandard....it's just changed!

Advice about how to handle this and perhaps what rights I can quote would be appreciated. I have asked politely twice. I don't want to damage the relationship with the physio, BUT I do think in this situation I should have my money back

JethroUK

MrsBurns24 wrote: »

My physio offers yoga classes on Monday evenings.
I signed up for 10 sessions (£80).
After 3 weeks the instructor said they were changing the class to Thursdays as she is finding the traffic too heavy to get there for Mondays. I can't make Thursdays.

I have been offered £56 credit, but I hope to remain uninjured and not need to visit the physio again this year.

I am struggling to find where in the consumer rights this might be covered. Most posts about 'services' talk about something substandard. This is not substandard....it's just changed!

Advice about how to handle this and perhaps what rights I can quote would be appreciated. I have asked politely twice. I don't want to damage the relationship with the physio, BUT I do think in this situation I should have my money back

They have only charged you for the lessons you have benefited from so Im not sure why you think you should not have to pay for those

They have broken their agreement and have compensated you fairly I think

unlike Virgin media who have made a one year agreement with me - increased their prices only 3 months into it and wont let me free - I cant imagine why they didn't just put up my subscription to £100000000000000000 per second (from £29 month)

iammumtoone

Am I missing something?? You have been offered a full refund!!

£8 per lesson

you had 3 lessons (£24)

£80-£24 is £56

???

vuvuzela

JethroUK wrote: »

They have only charged you for the lessons you have benefited from so Im not sure why you think you should not have to pay for that

iammumtoone wrote: »

Am I missing something?? You have been offered a full refund!!

£8 per lesson

you had 3 lessons (£24)

£80-£24 is £56

???

Both of you above, I think you have misunderstood the post. The OP says they were offered CREDIT, not a refund.

iammumtoone

vuvuzela wrote: »

Both of you above, I think you have misunderstood the post. The OP says they were offered CREDIT, not a refund.

quite right, very sorry I did think it was an odd question

LilElvis

iammumtoone wrote: »

Am I missing something?? You have been offered a full refund!!

£8 per lesson

you had 3 lessons (£24)

£80-£24 is £56

???

They are offering a credit against future treatment rather than refunding the OP.

Edit: beaten to it.

MrsBurns24

yes, CREDIT (sorry if that wasn't clear). And the main business is sports physio. I hope I will not be injured this year

JethroUK

.............

visidigi

JethroUK wrote: »

You could be right there although to OP actually said



which could easily refer to £56 cash refund - otherwise would normally be worded




Be interesting if the OP could verify this

Nah. They wrote it right, lets not split hairs on that one.

As for Virgin Media - you need to try again...

Cycrow

JethroUK wrote: »

You could be right there although to OP actually said



which could easily refer to £56 cash refund - otherwise would normally be worded




Be interesting if the OP could verify this

but they also said they were unlikely to use them again in the future, which would imply that its credit that they can only used there.

why mention that if they were given a cash refund

MrsBurns24

I'm a MSE newbie (first post) so will be careful to be super clear in my language for future posts. Thanks All. So does anyone think my request for a cash refund is reasonable?