Currys messing us about.

CoolHotCold

Sounds like a good result. Though more than legally entitled to.

It appears that you opened the box, so it falls outside the stores returns policy for unwanted, unopened.

The TV was inspected and deemed not faulty by the repair agents, it was simply other models had better quality that you wanted.


Legally, if the TV wasn't faulty the store wouldn't have to legally do anything more at this point, so good for them issuing store credit.

Demonfire24

CoolHotCold wrote: »

Sounds like a good result. Though more than legally entitled to.

It appears that you opened the box, so it falls outside the stores returns policy for unwanted, unopened.

The TV was inspected and deemed not faulty by the repair agents, it was simply other models had better quality that you wanted.


Legally, if the TV wasn't faulty the store wouldn't have to legally do anything more at this point, so good for them issuing store credit.

Just to correct, we were not given the results of the test. We don't know whether it was faulty.

JethroUK

Demonfire24 wrote: »

Just to correct, we were not given the results of the test. We don't know whether it was faulty.

Quite right - and Picture Quality is such a subjective thing - who is to say what "Quality of picture" is it 'reasonable' to expect from a brand new TV?

Then it's - Is this because this particular machine has a fault - or is it an inherent design fault which is much harder to case against

I once bought a top of the range, fully loaded, power swivel base Mitsubishi TV from Comet - during particular darker scenes the flesh tones 'switched' to purple then 'switch' back to the correct tones when they moved back to light - quite clearly a design fault but from day one it was driving me and my wife to distraction "his face has gone purple again" - it went to to test shops where they concluded it had no fault, albeit (at my request) the engineer tested against same model he also had in the shop and concluded it also turned purple on the same scenes but they simply would not attribute this to this model and instead attributed it to the broadcast, and this being despite not happening on other TVs - anyway I declared it totally UNWATCHABLE and would not take it back - engineer asked me what to do with £650 TV (most expensive in the shop in 1992) - I told them to chuck it in the garbage where it belongs - i started to walk out and before i got to the door they offered me a refund

If you both lock horns I suppose only a judge will make the final call

Gavin83

Demonfire24 wrote: »

Yeah did a test on all of it, tested it through sky, xbox, dvd etc.. just a strange contrast issue which all other samsung tv's don't have. Just a bad model i think.

What contrast issue did it have?

What was the model number?