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BT and the Broadband of Doom
OhWoeIsMe
Posts: 3 Newbie
Hello all,
At the end of Nov I bought my own place at last (woohoo!) and decided to get phone and broadband via BT. They only do fibre where I live, so all v exciting. They arrived on 3rd December and installed it and it didn't work. After many phone calls and engineers who didn't show etc they fixed it on Sat 13th Dec, and it stopped working on Wed 17th Dec. I have since found out that my neighbour, who lives at a similar address (on a 'select address' drop down list, a pillock may mix them up) had her cut off on the 13th, and it came back on again on the 17th. So there is clearly some mess up with addresses and ports and whatnot and despite many phone calls, it still isn't fixed. I have paid them to install it and paid for line rental etc and another payment is due to go out and I have had 3 days of service.
Anyway - my reason for posting is that I don't know what to do - shold I cancel the direct debit so that they can't take any more money? Can I cancel everything and switch to another provider? I really want to get this sorted and the BB not working prevents me from working from home :-/
Thanks to all in advance,
Happy New Year,
M
At the end of Nov I bought my own place at last (woohoo!) and decided to get phone and broadband via BT. They only do fibre where I live, so all v exciting. They arrived on 3rd December and installed it and it didn't work. After many phone calls and engineers who didn't show etc they fixed it on Sat 13th Dec, and it stopped working on Wed 17th Dec. I have since found out that my neighbour, who lives at a similar address (on a 'select address' drop down list, a pillock may mix them up) had her cut off on the 13th, and it came back on again on the 17th. So there is clearly some mess up with addresses and ports and whatnot and despite many phone calls, it still isn't fixed. I have paid them to install it and paid for line rental etc and another payment is due to go out and I have had 3 days of service.
Anyway - my reason for posting is that I don't know what to do - shold I cancel the direct debit so that they can't take any more money? Can I cancel everything and switch to another provider? I really want to get this sorted and the BB not working prevents me from working from home :-/
Thanks to all in advance,
Happy New Year,
M
0
Comments
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working from home ?
business broadband or home broadband ?? (shpuld be business if you work from home )
no way out unless they agree to you leaving , compensation if business line and broadbandEx forum ambassador
Long term forum member0 -
Hello,
No it's not business, I work in an office but the boss lets us do 1 day a week from home to reduce petrol costs etc.
So I'm stuck with them until they fix it?
0 -
To avoid potential credit history problems do no cancel the DD .
>>>Can I cancel everything and switch to another provider? >>>
Yes if you pay the BT contract in full .
Does your phone work ???0 -
Hi ohWoeIsMe,
I'm really sorry to read about the issues with your BT Broadband, if you need any help getting this use the contact details in my profile to send over your info.
Thanks
Neil“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Try posting on the BT community forums. Loads of problems on there!travelover0
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Sounds like it's Openreach incompetence as usual so switching to anybody else won't make much difference anyway.0
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