EE mess up their Broadband deal

teddywells

Last July I got a deal online with EE.
The deal was similar to the one they have now where you get an Amazon voucher their letter letter to me confirmed this;

'Just to confirm, you've signed up to our Broadband & Weekend landline calls plan for 12 months, at £9.95 a month and you've chosen to pay 12 months line rental at £132 on your first bill.
£7.45 for 12 months.
We're giving you a discount of £7.45 on your EE broadband, so for the next 12 months you'll pay just £2.50 a month, plus your line rental'

I trusted that EE would be competent enough to carry out this transaction as I had confirmation of this letter tey had sent me.
EE did not take the £132 which was the12 months line rental therefore they have been charging me full line rental since July. I checked my DD today and saw that they had charged me £38 for last month so I phoned them. After contacting them today they said it was my fault as I did not contact them sooner to let them know they they had not taken the £132

Has anyone else had a similar experience? or can anyone help as to what I can do next?

Thank you all.

EE

teddywells wrote: »

Last July I got a deal online with EE.
The deal was similar to the one they have now where you get an Amazon voucher their letter letter to me confirmed this;

'Just to confirm, you've signed up to our Broadband & Weekend landline calls plan for 12 months, at £9.95 a month and you've chosen to pay 12 months line rental at £132 on your first bill.
£7.45 for 12 months.
We're giving you a discount of £7.45 on your EE broadband, so for the next 12 months you'll pay just £2.50 a month, plus your line rental'

I trusted that EE would be competent enough to carry out this transaction as I had confirmation of this letter tey had sent me.
EE did not take the £132 which was the12 months line rental therefore they have been charging me full line rental since July. I checked my DD today and saw that they had charged me £38 for last month so I phoned them. After contacting them today they said it was my fault as I did not contact them sooner to let them know they they had not taken the £132

Has anyone else had a similar experience? or can anyone help as to what I can do next?

Thank you all.

Hi

I do apologise for the issues you have faced with your billing.

If you can email me directly on jade.taylor@affiliatewindow.com with a contact number and the details you have posted in this thread, I can raise it directly with EE customer services and have them resolve this for you.

Thanks
Jade- Representing EE

dazd1970

teddywells wrote: »

Last July I got a deal online with EE.
The deal was similar to the one they have now where you get an Amazon voucher their letter letter to me confirmed this;

'Just to confirm, you've signed up to our Broadband & Weekend landline calls plan for 12 months, at £9.95 a month and you've chosen to pay 12 months line rental at £132 on your first bill.
£7.45 for 12 months.
We're giving you a discount of £7.45 on your EE broadband, so for the next 12 months you'll pay just £2.50 a month, plus your line rental'

I trusted that EE would be competent enough to carry out this transaction as I had confirmation of this letter tey had sent me.
EE did not take the £132 which was the12 months line rental therefore they have been charging me full line rental since July. I checked my DD today and saw that they had charged me £38 for last month so I phoned them. After contacting them today they said it was my fault as I did not contact them sooner to let them know they they had not taken the £132

Has anyone else had a similar experience? or can anyone help as to what I can do next?

Thank you all.

I have signed up for a similar deal, the same figures as you quote but also including a £100 voucher. The deal was done through this site but has now gone so i have no way of checking it, plus there is no way to contact anybody to ask if they still have the details of that specific deal.

As far as i was concerned, and i believe i was very thorough to check this at the time of signing up, i would pay £132 up front, £6 for the router P & P (even though i didnt need or want it) and then £2.50 per month. That is a total of £168 for the year. I have just had my first bill and the figure are right except for saying that it is £9.95 per month. Thats almost £90 difference over the year, something that I would never have signed up for if it were an obvious charge within the deal in the first place.

EE

dazd1970 wrote: »

I have signed up for a similar deal, the same figures as you quote but also including a £100 voucher. The deal was done through this site but has now gone so i have no way of checking it, plus there is no way to contact anybody to ask if they still have the details of that specific deal.

As far as i was concerned, and i believe i was very thorough to check this at the time of signing up, i would pay £132 up front, £6 for the router P & P (even though i didnt need or want it) and then £2.50 per month. That is a total of £168 for the year. I have just had my first bill and the figure are right except for saying that it is £9.95 per month. Thats almost £90 difference over the year, something that I would never have signed up for if it were an obvious charge within the deal in the first place.

Hi Dazd

Sorry to hear that you might have an issue with your billing. Would you like me to raise this with customer services and find out why you may have been charged more? If so please email me directly at jade.taylor@affiliatewindow.com with a contact number and details of your billing issue and I can pass this on.

Thanks
Jade- Representing EE

dazd1970

EE wrote: »

Hi Dazd

Sorry to hear that you might have an issue with your billing. Would you like me to raise this with customer services and find out why you may have been charged more? If so please email me directly at jade.taylor@affiliatewindow.com with a contact number and details of your billing issue and I can pass this on.

Thanks
Jade- Representing EE

Jade, I have found the confirmation email and it does state that i should get a £7.45 per month discount, thus making it £2.50 per month. That being the case I am hopeful that they have just missed deducting the discount from the bill. I have emailed them direct but if I should receive no response I will let you know. Thanks.