How do I escalate an Ebay refund?

sequence

I think this is yet another ebay bug - because I had exactly the same problem as the OP. The case gets stuck at "ask the seller for a postage label", there's no way to escalate it or do anything. The only button you can press is "contact seller for a postage label". I didn't find a fix, fortunately my seller refunded me without sending the item back.

xxdeebeexx

Thank you so much for your help and advice.


I phoned Ebay today. I was really nervous and got myself confused... couldn't remember dates or amounts, but they were fantastic. ( I had everything written down before I phoned but couldn't remember where I put it!)

They have refunded all my money!
I am so delighted.


I have been selling on Ebay for the past 7 years- only things that we don't need anymore- and have not had to deal with anyone quite so difficult before. Had he been smarter I may well have crumbled and settled for a partial refund....


Thank you so much.. I'm really chuffed


dx

alykatz

Really glad to see you got it sorted.